M2535 mfp won't wake from sleep mode

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  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 29599
    #1

    [Misc] M2535 mfp won't wake from sleep mode

    Tags: None
    • duplexcopy
      #2
      Re: M2535 mfp won't wake from sleep mode

      Well i heard this kind of problem could be firmware related, but usually it is a DHCP problem and the printer does not even get the wakeup-call . Even if you can use the webinterface, the setting on the printer and printer-driver should better be a fixed IP.

      If that does not help you, ping the machine. If the response-time is >2ms the problem could be caused by a defective cable.
      WLAN bridges to printers often cause delay problems as well, so i'd suggest to try it again with a cable or to conect the machine directly to a PC to make sure the problem is not network related.

      If you tried all that before and need better ideas than that, please write it into your coment.
      Last edited by Guest; 06-03-2015, 08:42 AM.

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        • JVergin
          Service Tech / IT Rep

          100+ Posts
          • Jan 2009
          • 216
          #3
          Re: M2535 mfp won't wake from sleep mode

          I had this problem with only one 255c out in the field. Not only print jobs, but walking up to the copier and trying to wake it up didn't work. You had to shut it off and turn it back on. Of course I could never duplicate it on site. I made the sleep mode to quick recovery change and firmware update, still occurred. Last I was there I re-seated connectors in the back and reloaded freshly downloaded firmware for the 3rd time. I haven't heard back for a few months now.

          Anyone else have any input?

            Comment

            • B0265
              Senior Tech

              500+ Posts
              • Jan 2007
              • 718
              #4
              Re: M2535 mfp won't wake from sleep mode

              Did you find a solution? We have a brand new M2035 with the same problem. We have replaced it at the customers site and have the same problem in our office. Have tried new FW.

                Comment

                • bsm2
                  IT Manager

                  25,000+ Posts
                  • Feb 2008
                  • 29599
                  #5
                  Re: M2535 mfp won't wake from sleep mode

                  Originally posted by B0265
                  Did you find a solution? We have a brand new M2035 with the same problem. We have replaced it at the customers site and have the same problem in our office. Have tried new FW.
                  Think the problem was old drivers, you must remove drivers from server and every workstation. I all fail load a 4300 hp driver if only printing single sided

                    Comment

                    • iscott
                      Trusted Tech

                      250+ Posts
                      • Mar 2010
                      • 344
                      #6
                      Re: M2535 mfp won't wake from sleep mode

                      The issue he is describing is not driver related. It won't even come out of sleep mode at the machine. Pushing the sleep button does nothing. So its not the driver.

                        Comment

                        • Copierstud
                          Technician
                          • Nov 2019
                          • 38
                          #7
                          Re: M2535 mfp won't wake from sleep mode

                          5 year old thread brother.

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