Turning off Access Control

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  • arnh79
    Trusted Tech

    Site Contributor
    VIP Subscriber
    250+ Posts
    • Apr 2010
    • 464
    #1

    Turning off Access Control

    Hello fellow techs! I don't work on Muratec but we have a machine from a customer that needs to be returned to the leasing company. It currently requires a PIN to log in, which I have, but I can't find any place where you disable access control. I do see a menu about it in the Admin section but it's grayed out and I can't select it. I tried doing a factory reset from the web browser page and it didn't get rid of the codes. Any help anyone can offer would be greatly appreciated.
    Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?
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    • arnh79
      Trusted Tech

      Site Contributor
      VIP Subscriber
      250+ Posts
      • Apr 2010
      • 464
      #2
      Re: Turning off Access Control

      As a follow up to this: If I press the Access Control button under System Setup it says: "Cannot modify when using Job Accounting."
      Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

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        • faxgoddess
          Technician

          50+ Posts
          • Apr 2012
          • 70
          #3
          Re: Turning off Access Control

          Originally posted by arnh79
          Hello fellow techs! I don't work on Muratec but we have a machine from a customer that needs to be returned to the leasing company. It currently requires a PIN to log in, which I have, but I can't find any place where you disable access control. I do see a menu about it in the Admin section but it's grayed out and I can't select it. I tried doing a factory reset from the web browser page and it didn't get rid of the codes. Any help anyone can offer would be greatly appreciated.
          What model machine are you working on?
          "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
          --Vince Lombardi

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            • arnh79
              Trusted Tech

              Site Contributor
              VIP Subscriber
              250+ Posts
              • Apr 2010
              • 464
              #4
              Re: Turning off Access Control

              I can't believe I forgot to post that! Would probably help to know. It's a mfx-c3400.
              Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                Comment

                • faxgoddess
                  Technician

                  50+ Posts
                  • Apr 2012
                  • 70
                  #5
                  Re: Turning off Access Control

                  Originally posted by arnh79
                  I can't believe I forgot to post that! Would probably help to know. It's a mfx-c3400.
                  Thanks! I'll get you the answer to this in just a second...I have to hunt down my notes on it.
                  "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
                  --Vince Lombardi

                    Comment

                    • faxgoddess
                      Technician

                      50+ Posts
                      • Apr 2012
                      • 70
                      #6
                      Re: Turning off Access Control

                      Originally posted by arnh79
                      Hello fellow techs! I don't work on Muratec but we have a machine from a customer that needs to be returned to the leasing company. It currently requires a PIN to log in, which I have, but I can't find any place where you disable access control. I do see a menu about it in the Admin section but it's grayed out and I can't select it. I tried doing a factory reset from the web browser page and it didn't get rid of the codes. Any help anyone can offer would be greatly appreciated.
                      To disable the accounting, press Setup, *, #, *, *, 7, 7.
                      Press the right arrow key until you see "Admin setup".
                      Enter your admin password (6-a's) and press Enter.
                      Press the Management, then press System Set up.
                      Press Access Control. Press Disable and then Enter. The LCD will flash "Pin Mode became disabled".

                      This will delete the PIN mode.
                      "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
                      --Vince Lombardi

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                        • arnh79
                          Trusted Tech

                          Site Contributor
                          VIP Subscriber
                          250+ Posts
                          • Apr 2010
                          • 464
                          #7
                          Re: Turning off Access Control

                          Well I tried those steps and was able to get into service mode with no problems but I still get the same thing. The Access Control button under System Setup is grayed out and if I press it it says: "Cannot modify when using Job Accounting." Thanks for trying goddess I appreciate the help, but the machine is being shipped out today so I'm out of time. If you ever need any Toshiba or Samsung info drop me a line!
                          Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                            Comment

                            • faxgoddess
                              Technician

                              50+ Posts
                              • Apr 2012
                              • 70
                              #8
                              Re: Turning off Access Control

                              Originally posted by arnh79
                              Well I tried those steps and was able to get into service mode with no problems but I still get the same thing. The Access Control button under System Setup is grayed out and if I press it it says: "Cannot modify when using Job Accounting." Thanks for trying goddess I appreciate the help, but the machine is being shipped out today so I'm out of time. If you ever need any Toshiba or Samsung info drop me a line!
                              The only other thing you can do is an all ram clear: Setup, *, 0, 3, Enter.

                              It wipes ALL of your user settings to factory defaults.
                              "The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will."
                              --Vince Lombardi

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