OKI ES3640e, thinks it is a C9800,

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  • SteveAtWulff
    Junior Member

    Site Contributor
    • Aug 2006
    • 5
    #1

    OKI ES3640e, thinks it is a C9800,

    Customer did a factory default reset in the Admin mode. Beats me why that is an option. Now it thinks it is a C9800, and it doesn't like the toner. Looked all over the maintenance menu, but no help. It looks like you need to do a Shipment Set, but that requires sending a pjl_ship.bin file to the printer. Anyone have these resources. Thanks in advance..
    Tags: 800, admin, advance, bin, c9800, customer, default, es3640e, factory default, file, firmware, issu, main, maintenance, mode, oki, option, printer, reset, resources, sending, shipment, toner, understanding
    • Simon R.
      Technician
      • Dec 2009
      • 13
      #2
      Have you tried any other type of reset? I'd try a factory reset once more!
      Inkjet cartridges & laser toner cartridges

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        • SteveAtWulff
          Junior Member

          Site Contributor
          • Aug 2006
          • 5
          #3
          Yes, the factory reset has been done a couple of times. According to the service manual, it needs to be configured to the "Shipment Set". this requires sending a pjl_ship.bin file to the printer. But, I cant locate this file on any of the OEM software. And, being limited on these, not sure how to send the file. Thanks for any help.

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            • 11alon11
              #4
              I have the same problem did you resolve the issue

              my understanding is that you need a firmware update from Okidata

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