OKI ES3640e GA

[copy king]

I've just had the same issue resolved. Unfortunately it involved turning the machine over to Oki themselves.
The machine has lost all of it's market location identity and has reverted to the C9800 G model as a default.
I suspected the controller board but whilst on an Oki training course was told that the 2 eeproms and HDD had to be returned to the factory for 're-writing', I just got it back and its working perfectly.
I got the impression that they are aware of the fault occurring on its own as in my case where I hadnt done anything like the NVRAM init.

[LA TECH]

There is a patch(firmware) for this problem, you need to download it from Oki Website, there is two versions the 3640e and the GA version. I have both. and it will recover the machine to its original state.

[copy king]

There is a patch(firmware) for this problem, you need to download it from Oki Website, there is two versions the 3640e and the GA version. I have both. and it will recover the machine to its original state.

Thanks for that but with the fault I had the machine wouldn't engage on any level. I was unable to run the firmware, unless theres a more 'forceable' way of running it ?

[stefantintila]

patch for OKIES3640GA

Could you send me the patch file for the ES3640GA please? I can't find it on the OKI website.
Thank you!

[stefantintila]

"Guys I have 6 of these machines and was trying to experiment a lot - what interesting is - If HDD taken from working machine and put in to the one that does not recognize toners - it works so It is most likely to do with the what machine think of itself when it boots from HDD.
I haveinstalled Linux on one of my computers and trying to CLONE a HDD but so far got "Unathorized Software" message. Well for $750 a pop ($550 refurbished) I have alot of motivation to sucseed. "


You have to clone the HDD and also the key asp chip (rom 1 on the board). You only need a serial programmer for that 24c02 eeprom. The HDD, having an unique licence serial is protected by that chip. For cloning use Rdriveimage software.

[LA TECH]

these are part of the bulletin from OKI.
- Cause:
The HDD for both the ES3640 and C9800 series do not contain a model identifier by default. When a replacement HDD is ordered for either the C9800 series or ES3640, the product name will be C9800GA by default. The model identifier "ES3640" is stored on the ES3640's CU EEPROM, so in order to resolve this issue it is necessary to synchronize the data on the new HDD with the data on the EEPROM.

-
Symptom:
After installing a new toner cartridge (usually one ending in *22 on the toner S/N label), the ES3640 displays an "Incompatible Toner X" (where X is the toner color).
Cause:
The MFP product may have been recently updated with new CU F/W or the HDD may have been replaced.

It is rare, but possible, for the ES3640 to lose its "identity" during one of these procedures. If this occurs, the machine does not identify the new toner cartridge correctly. In most but not all cases, if a Configuration Page is printed, the top left corner will show "C9800G" rather than "ES3640e". The new revision toner cartridges for the ES3640 contain updated information on the toner's internal RFID chip. Because of this, if the unit looses it's "identity" it does not identify the toner cartridge correctly and displays the "Incompatible Toner" message.
Resolution:
In order to resolve this issue, the unit must be updated with new code. This new code allows the unit to correctly identify the new toner revision information. In the event that the unit is being identified as a C9800G, in addition to resolving the incompatible message, it will also change back to it's proper ES3640 name designation.

This is a very simple process to update the unit. To obtain the updated F/W code, please contact the Oki BTA dealer hotline. Thanks for your cooperation.
Additional Info:

To identify the toner cartridge revision, refer to the S/N label on the toner cartridge and reference the last two digits of the barcode"


Resolution:
The model identifier must be synchronized between the new HDD and the CU EEPROM. Please use the following procedure:

1. Replace the original HDD.
2. Power on the MFP and from the menu select "Admin Menu", then arrow down to "Factory defaults" and press Enter (The MFP will automatically reboot).
3. Once the unit reboots, check the configuration page and webpage as it should now refer to the unit as an "ES3640".

[LA TECH]

These are info on bulletins from Okidata. I called OKI and was given a patch for the problem If you are an authorized dealer, it's just a phone call away.
-
Symptom:
After installing a new toner cartridge (usually one ending in *22 on the toner S/N label), the ES3640 displays an "Incompatible Toner X" (where X is the toner color).
Cause:
The MFP product may have been recently updated with new CU F/W or the HDD may have been replaced.

It is rare, but possible, for the ES3640 to lose its "identity" during one of these procedures. If this occurs, the machine does not identify the new toner cartridge correctly. In most but not all cases, if a Configuration Page is printed, the top left corner will show "C9800G" rather than "ES3640e". The new revision toner cartridges for the ES3640 contain updated information on the toner's internal RFID chip. Because of this, if the unit looses it's "identity" it does not identify the toner cartridge correctly and displays the "Incompatible Toner" message.
Resolution:
In order to resolve this issue, the unit must be updated with new code. This new code allows the unit to correctly identify the new toner revision information. In the event that the unit is being identified as a C9800G, in addition to resolving the incompatible message, it will also change back to it's proper ES3640 name designation.

This is a very simple process to update the unit. To obtain the updated F/W code, please contact the Oki BTA dealer hotline. Thanks for your cooperation.
Additional Info:

To identify the toner cartridge revision, refer to the S/N label on the toner cartridge and reference the last two digits of the barcode"


-
Symptom:
After replacing an HDD in an ES3640 unit, it now identifies itself on the configuration page and webpage as a C9800GA unit.
Cause:
The HDD for both the ES3640 and C9800 series do not contain a model identifier by default. When a replacement HDD is ordered for either the C9800 series or ES3640, the product name will be C9800GA by default. The model identifier "ES3640" is stored on the ES3640's CU EEPROM, so in order to resolve this issue it is necessary to synchronize the data on the new HDD with the data on the EEPROM.
Resolution:
The model identifier must be synchronized between the new HDD and the CU EEPROM. Please use the following procedure:

1. Replace the original HDD.
2. Power on the MFP and from the menu select "Admin Menu", then arrow down to "Factory defaults" and press Enter (The MFP will automatically reboot).
3. Once the unit reboots, check the configuration page and webpage as it should now refer to the unit as an "ES3640".

[kahle]

Re: OKI ES3640e GA

I have the same proble and have seen it said the if i to set this machine (ES3640e GA)from Factory set, to Shipment set by sending a pjl_ship.bin file to the printer will solve this problem. But, I cant locate this file on any of the OEM software.

[Eric1968]

Re: OKI ES3640e GA

I have the same proble and have seen it said the if i to set this machine (ES3640e GA)from Factory set, to Shipment set by sending a pjl_ship.bin file to the printer will solve this problem. But, I cant locate this file on any of the OEM software.

Use the Maintenance Utility to set the machine to Shipping Mode.

[kahle]

Re: OKI ES3640e GA

I tried that and it still says all the toner cartidges are incompatible, could it be the "OKIUSER" setting, I changed to "JP1"

[sertex]

Re: OKI c5550mfp

hello, to put in my aftermarket toner C5550MFP toner I get error 614 incompatible. I do.

[Eric1968]

Re: OKI ES3640e GA

Aftermarket toner doesn't work with Oki machines. It will damage your drums.

[prusierra]

Re: OKI ES3640e GA

So I am having this same issue. I am an end user not a dealer. I've had this printer for a while.

I *do* have another ES3640GA that I can get the hard drive out of - should I swap hard drives or is there something simpler for me to do to get the es3640 with the identity crises back up and running?

Thank you.

(where is the hard drive in this thing?)

[unlimitedbt]

Re: OKI ES3640e GA

Hi, Yeah, swap the hdd's - it should help, if not - let me know.
Swapping hdd is considered to be one of the simplest things... SHould take you 5 min

[prusierra]

Re: OKI ES3640e GA

The HDD Swap worked. Turns out that one of my machines is a GA version and the other is not - I assume it comes down to fonts on the hard drive which I'm not too worried about.

Since I am primarily printing PCL jobs out InDesign/Illustrator/Publisher - will I be missing anything not having the 'GA' version?