AF2020D SCANNING

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  • +ve charge
    Technician

    50+ Posts
    • May 2008
    • 87
    #1

    AF2020D SCANNING

    Hi.. Great day to you all. We have a couple of AF2020D's with print/scan attachments run at a customers premises for over 4 years now. Recently the customer has upgraded from Windows XP to Windows 7 version. Now the machines print but will not scan.... Any advice on what I shud be looking for when I visit for trouble shooting will be appreciated. thank you in advance.
    Tags: 020d, advice, couple, customers, duc, print, scan, scanning, trouble, version, windows
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3963
      #2
      Re: AF2020D SCANNING

      Originally posted by +ve charge
      Hi.. Great day to you all. We have a couple of AF2020D's with print/scan attachments run at a customers premises for over 4 years now. Recently the customer has upgraded from Windows XP to Windows 7 version. Now the machines print but will not scan.... Any advice on what I shud be looking for when I visit for trouble shooting will be appreciated. thank you in advance.

      They were probably configured with scanrouter software for scanning, you will need to re-install and configure that. While it can be done, it really doesn`t work very reliably with Win 7, since it hasn`t been supported for many years. Scan to email setup would be recommended for more reliability

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        • groovy
          Trusted Tech
          100+ Posts
          • Apr 2009
          • 179
          #3
          Re: AF2020D SCANNING

          Scan to email is a good choice, but i prefer to way at scan to ftp for those reasons: 1.is Internet-indipendent (if you change your internet provider you must change the smtp server...); 2. your documents never leave your local area network; 3. there are plenty of free ftp server software; 4. no limit of file size; 5. it's fastest
          Luigi - Digitalix Srl

            Comment

            • sandmanmac
              Field Supervisor

              Site Contributor
              2,500+ Posts
              • Feb 2009
              • 3963
              #4
              Re: AF2020D SCANNING

              Originally posted by groovy
              Scan to email is a good choice, but i prefer to way at scan to ftp for those reasons: 1.is Internet-indipendent (if you change your internet provider you must change the smtp server...); 2. your documents never leave your local area network; 3. there are plenty of free ftp server software; 4. no limit of file size; 5. it's fastest
              Luigi - Digitalix Srl
              Good idea Groovy, I didn't think to mention FTP

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