[Error Code] Oki C9800 "communication error"

[gorymeraz]

Hello, i have an oki C9800 printer, i bought it recently, i turn on the printer and it says "checking system, wait for 5 minutes", after that it says "communication error" whitout any kind of error code, and it doesnt let me do anything else, it gets blocked, so what can i do? i already tried to change the drums and toner and it stills says the same thing, i tried to connect it to my computer and stills says the same thing.

hope you can help me

[CT Copier Repair]

Re: Oki C9800 "communication error"

Firmware

[gorymeraz]

Re: Oki C9800 "communication error"

Firmware

hello, im not a techinican, only a user, but i guess that with firmware you are talking about the software of the printare? what can i do? is there a way to reset it like in a compute? or something.

[JustManuals]

Re: Oki C9800 "communication error"

No, You have to update the frimware.

[Eric1968]

Re: Oki C9800 "communication error"

It seems you bought the MFP version of the C9800. The printer can't communicate with the scanner. Had this error a few years ago. Firmware didn't solve it then. It was a faulty interface board between the scanner and the printer. Firmware should be loaded using the Maintenance Utility (I think Paul can provide you with all the software). But you really should know what you're doing. Loading the wrong firmware can render your machine useless.

You can also disconnect the scanner and remove the interface board (the board the scanner connects to). You should be able to use the machine but only as a printer.

[gorymeraz]

Re: Oki C9800 "communication error"

It seems you bought the MFP version of the C9800. The printer can't communicate with the scanner. Had this error a few years ago. Firmware didn't solve it then. It was a faulty interface board between the scanner and the printer. Firmware should be loaded using the Maintenance Utility (I think Paul can provide you with all the software). But you really should know what you're doing. Loading the wrong firmware can render your machine useless.

You can also disconnect the scanner and remove the interface board (the board the scanner connects to). You should be able to use the machine but only as a printer.

i would rather prefer the second option
do you know how can i disconnect the scanner from de printer? cause i can not see any scanner on it or something like that

i can also do the second thing if you provide me whit the steps onhow to do it, i would really aprecciate that , i mean, the printer does not work at all right now, so if i screw it it would be same :P

PD: i dont think i have an scanner

the mfp is this one




and i have this one:

i mean, whitout the scanner

[Eric1968]

Re: Oki C9800 "communication error"

i would rather prefer the second option
do you know how can i disconnect the scanner from de printer? cause i can not see any scanner on it or something like that

i can also do the second thing if you provide me whit the steps onhow to do it, i would really aprecciate that , i mean, the printer does not work at all right now, so if i screw it it would be same :P

PD: i dont think i have an scanner

the mfp is this one




and i have this one:

i mean, whitout the scanner

Ok, you don't have the scanner unit. Then loading firmware is the only option.

[gorymeraz]

Re: Oki C9800 "communication error"

Ok, you don't have the scanner unit. Then loading firmware is the only option.

can you give me the steps on how to do it?

i would really aprecciate that info

[Eric1968]

Re: Oki C9800 "communication error"

can you give me the steps on how to do it?

i would really aprecciate that info

I don't have that firmware anymore. Contact Paul from justmanuals.com, he can provide it for a reasonable price.

[slimslob]

Re: Oki C9800 "communication error"

A communication error could also be a bad HDD see the following thread on oasq.com:

http://www.oasq.com/OKI-9800-Communication-error-thread-1543151-1-1.html

[gorymeraz]

Re: Oki C9800 "communication error"

A communication error could also be a bad HDD see the following thread on oasq.com:
http://www.oasq.com/OKI-9800-Communi...43151-1-1.html

that was the first thing i tried, i bought a new HDD and it didnt work

[JustManuals]

Re: Oki C9800 "communication error"

I just checked, this firmware isn't available. It could also be a problem with the hard drive. Your best bet is to call Okidata direct. Where did you buy this printer?


Paul@justmanuals.com

[Tonerbomb]

Re: Oki C9800 "communication error"

this animal is Fiery driven, so I would consider reloading the Fiery system.......

[gorymeraz]

Re: Oki C9800 "communication error"

I just checked, this firmware isn't available. It could also be a problem with the hard drive. Your best bet is to call Okidata direct. Where did you buy this printer?


Paul@justmanuals.com

it was bought on "mercadolibre.com.mx", its like the "bestbuy" for latinamerica, according to the guy that sold that printer to us it was working perfectly...

we bought an hdd and it didnt work, i didnt try the hdd, it was mi father, i was out of town at that time, right now the printer DOES NOT have an hdd conected.

i will try to contact okidata, but usually csr service sucks.

[gorymeraz]

Re: Oki C9800 "communication error"

this animal is Fiery driven, so I would consider reloading the Fiery system.......

how do i do that?