Oki C9800 "communication error"

[Eric1968]

Re: Oki C9800 "communication error"

it was bought on "mercadolibre.com.mx", its like the "bestbuy" for latinamerica, according to the guy that sold that printer to us it was working perfectly...

we bought an hdd and it didnt work, i didnt try the hdd, it was mi father, i was out of town at that time, right now the printer DOES NOT have an hdd conected.

i will try to contact okidata, but usually csr service sucks.

The HDD of the C9800 contains the Fiery software. That can also explain the error.

[Tonerbomb]

Re: Oki C9800 "communication error"

It's time for a service call from a trained technician, or an RA to send it back............................

[gorymeraz]

Re: Oki C9800 "communication error"

The HDD of the C9800 contains the Fiery software. That can also explain the error.

so if i buy a new hdd it should work? i mean, mi dad says he already tried a new hdd on the printer but it didnt work so he returned the hdd

[gorymeraz]

Re: Oki C9800 "communication error"

It's time for a service call from a trained technician, or an RA to send it back............................

return where? haha its a used printer, i did not bought it from OKI directly.

does oki provides service calls in mexico?

[Tonerbomb]

Re: Oki C9800 "communication error"

return where? haha its a used printer, i did not bought it from OKI directly.

does oki provides service calls in mexico?

Okidata is an international company, you should contact them for possible local service locations. Since it is a used printer all factory warranty is most likely null and void. You should contact the seller for any type of return. Just like EBAY buyer be ware!!!!!

[slimslob]

Re: Oki C9800 "communication error"

The HDD of the C9800 contains the Fiery software. That can also explain the error.

so if i buy a new hdd it should work? i mean, mi dad says he already tried a new hdd on the printer but it didnt work so he returned the hdd

If the HDD contains the Fiery software as eric indicates, you will most likely have to obtain a new HDD form OKI with the software preloaded.

[Eric1968]

Re: Oki C9800 "communication error"

return where? haha its a used printer, i did not bought it from OKI directly.

does oki provides service calls in mexico?

Oki Data de Mexico,
S.A. de C.V.
Av. Insurgentes 1700-7 Piso
Col. Florida 01030
Tel: 525-661-6860
Fax:
525-661-5861

[karl_frederick]

Re: Oki C9800 "communication error"

Hi guys


In my case I resolved the problem (communication error) removing a memory (512MB) from formatter slot, I did have 2 memories and I continue with only the 256 mb.


After removing the memory... I turn on the machine and the error were gone.


I hope this help.


Regards


Karl

[gorymeraz]

Re: Oki C9800 "communication error"

Hi guys


In my case I resolved the problem (communication error) removing a memory (512MB) from formatter slot, I did have 2 memories and I continue with only the 256 mb.


After removing the memory... I turn on the machine and the error were gone.


I hope this help.


Regards


Karl

hi karl, how did you do that?

can you give me some instructions, i would aprecciate it.

[karl_frederick]

Re: Oki C9800 "communication error"

hi karl, how did you do that?

can you give me some instructions, i would aprecciate it.

Ok
I will try to explain...(my english is still improving)
Please turn off the printer, then open the main logic board gate (two screws, where you connect USB, network cable. Etc) there you will find the hdd, network card, fans and at the left corner are the memory slots.
In my case I have two (256 and 512) I did take off the 512 and I leave only the 256 in to the machine and then turn on the printer...I did wait for the boot process and then the printer live again...the error was gone.
I think this memory (512) for a unknow reason was broken.

Hope this help.
Regards
Karl