Can someone please help a newbie out with the DP-3030

[Guest]

Somehow I because the IT guy (and jack of all trades) for my company because I mentioned to my boss that I liked computers. I've learned a lot through the years, but sometimes I just get stumped and I pull my hair out trying to find an explanation. Now is one of those times.

In my office we have a Panasonic DP-3030. It's plugged into an Ethernet cord and it was assigned an IP address. For quite some time now we've had four different computers printing to that device as well as scanning to their computers using the communications utility. So, things were going just dandy. Then.....

Last week our internet crashed on us and our ISP he had me do a bunch of things on our modem to get things running again. Ever since then the network printer has stopped working for each and every one of us. But here's the crazy part - the scanning function still works.

I was assuming that whatever happened with our internet messed up the IP address we set up for the printer, but since the scanner still works on the network that seems to negate that theory. Also, there's another network printer between the big boss and his assistant and that's working, so "network printing" in general still seems possible. UGH.

The copier also works, so my guess is the printer functionality still works as well. I'm out of ideas here. Any help that can be provided is greatly appreciated.

[xeroid]

Actually your symptoms do point to an IP address configuration issue. The fact that you can still scan to the communications utility confirms only that the machine is configured for the same subnet as the receiving PCs.
If the DP3030 is set for DHCP then the IP address may have changed and now is not matched with the Standard TCP/IP Port address configured at the logical printer on the PCs or server.

First determine whether the logical PC printer is installed on each user PC (recommended) or is shared through a server or another PC. Then open the properties of the logical printer and look at the port configuration. You will have to expand the left port column to display the full IP address and write it down. Go to the copier and press function>general settings>key Op mode>0000 or 00000000 for the password (depending on firmware version). Scroll to DHCP and turn it off if it is on. Set the IP address to an address with the last octet up around 220 or so to ensure it will not be leased to another PC from the DHCP address table. You will need to ping the address you want to use prior to putting it in the machine making sure you get a "no reply" indicating it is not being used by another machine. Power off/on both front and rear at the DP3030 to reboot and rebuild the IP stack at the machine.

Now go to each PC's logical printer properties and create a new Standard TCP/IP port using the address you just configured at the machine. Print a test page and if you did everything right they should come flying out of that badboy and the scanning to PC via PCU should still work as well.

[Rsteinla]

Thanks for the reply xeroid. Unfortunately, that didn't work and I've lost the ability to scan now. Here's exactly what I did:
I went to the machine and confirmed that the DHCP was turned off. I pinged the IP address from my computer and the request timed out. I changed to the new IP address up in the 220's and shut down the dp-3030 using both the front and rear power switches. I then went to my machine and created a new port for the printer to match the IP on the machine. After applying the changes I tried printing a test page, but the request just sat there and it didn't do anything. Eventually the request turned to an error. I thought I might need to reboot my computer as well, but that didn't do the trick either. This is so frustrating. Any other ideas on what I'm doing wrong?

[xeroid]

You need to get a reply when you ping the address on the machine before doing anything else. If you run ipconfig from a command prompt, does the ip configuration of the address, subnet mask, and gateway, match whats programmed into the machine, (the last octet of the actual address will be different of course)?

[Rsteinla]

You are the man. I'm working on my computer now and all I need to do is get the other computers set up now. Thank you so much! Apparently, whatever verizon had me do last week changed our IP address, so the ones I was using weren't even on our network anymore. This whole thing sounds weird to me, but I will just chalk this up to Verizon messing with us and be grateful that there are people out there like you who are willing to help wanna-be IT guys like me. Thank again!!!!