workio 3030 scan issue

[vedder]

Hi everyone, just having some strange problems and wondered if anyone had come across the same....


got a workio 3030 in at a customers, been in a while, printer, scanner, never had any probs with it printing, scanning fine, except now the scan address book loses the names part way through the day, not all of them, and not always the same names, switch on and off they all come back. I have updated the firmware, removed and re installed scan key, set address renewal interval to 15 mins rather than 30 on scan config, apart from changing boards, im running out of ideas, can any one shed any light, all suggestions appreciated.

thanks in advance.

[Vista Tech]

Usually if its losing names throughout the day its because the people aren't re-establishing connection with the communications utility. Wireless networks are NOTORIOUS for doing this. Its nothing to do with the machine because if it even shows that you have the ability to scan then the scan chip is working fine. Tell the customers who are losing connection to open their comms utility and restart it. And also if the 3030 is shared out through the network from machine to machine this will cause the same problem. Its best that if the machine is centralized on the server and shared through there. I just set up a machine 2 days ago that has been a nightmare with the enduser because they don't know how to double click communications utility, exit, then restart it to rebridge the connection. I'm willing to bet this is the problem.

[JVergin]

Also, if they simply double click on the comm utility and change the "address renewal interval" to some other number than what it's at, it should resend the signal to the machine and have the name apear within a minute.

But yes, there's something in the network, be it a wireless connection, or if they're hardwired into the network, there's something corrupting the data and/or not allowing the data to be fully transmitted across the network. I'd check to see if the customer installed a new or reinstalled their current firewall program.

Another thing to try is try pinging the machine with a large byte number and increase the number of times it pings to see if there is some data loss. -- ping (machine IP address) -n 500 -l 500

this will ping the machine 500 times with 500 bytes of information each time. Once you're satisfied you can simply press CTRL + C to stop pinging. If they're hardwired, move the wires around a bit to see if it loses the packet or if the time it takes to send the packet skyrockets. even on wireless it should only take 5ms or less to ping a machine in the same building.

You can use this to troubleshoot where the problem is. If only certain PCs are losing data, it has to be something in common to those machines be it a switch or the cable going to the common switch. If it's everyone it's either interference (if they're on a wireless network) or something goofy with the router or server.

[The-Peanut]

if the above don't work,

i would scrap the idea of using the communication utility and setup via ftp instead

[time2fly]

If you put the communications utility in the startup folder it will always be running even when the computer is shut off and turned back on again.

[etsmultan]

Hello,h r u?tell me ur id or add me etc_new@hotmail.com

[vedder]

Hi thanks for all the replies, I told their IT guy that it was a problem at their end, not machine end, he didn`t believe me, but then again, do they ever? we changed the I.P address on the machine, been fine since, they had the same problem on a 8045 three floors up, I told him it wasn`t a coincidence that both machines have had the same problem, it really winds me up when people use us as their IT company, any problems, MUST be the copier!! We had a customer phone us up and ask us to set up 2 laptops onto their wireless network!! what has that got to do with the copier?? Anyway, rant over, cheers guys.

[Vista Tech]

I'm glad to hear it was their IT. I honestly hate IT people. Any monkey can tell you to uninstall and reinstall drivers.

[JVergin]

I would bet the ip address of that machine was the same as some other device or PC on the network and it was conflicting. oops!

If they're running DHCP on their pcs and other devices they should make the IP for the copier outside the DHCP range.

Either that or they set a static IP address for another device or pc the same as the copiers. :P

[time2fly]

I would bet the ip address of that machine was the same as some other device or PC on the network and it was conflicting. oops!

If they're running DHCP on their pcs and other devices they should make the IP for the copier outside the DHCP range.

Either that or they set a static IP address for another device or pc the same as the copiers. :P

Thats the way I always did it, it just makes sense. Usally at the upper end of the IP range.....