Panasonic DP-C264 Add toner problem

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  • User Name
    Awesome Sauce
    250+ Posts
    • Nov 2009
    • 405
    #1

    Panasonic DP-C264 Add toner problem

    Hello everyone,

    I have a 264 that keeps asking for black toner but the bottle is full. The customer can get the machine running again by taking the toner bottle out, shaking it, and then putting it back in. I've checked for any obstructions in the toner path and there aren't any. The toner hopper/motor has been replaced and so has the drum. So, the problem must be in developer? Also, how does the machine determine the percentage of toner left in the bottle? There doesn't seem to be any sensors to detect this percentage, so I'm just curious. Any ideas or suggestions are greatly appreciated.

    Thanks
    Just because you're not paranoid doesn't mean they're not out to get you.
    O.o

    WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

    Tags: dp-c264, tdc
    • mojorolla
      The Wolf
      2,500+ Posts
      • Jan 2010
      • 2528
      #2
      Re: Panasonic DP-C264 Add toner problem

      Try resetting the counter manually. FUNCTION, COUNTER VIEW; scroll to numbers 30-33. They are for clearing the 4 toner carts.



      Failing to plan is planning to fail!!!

        Comment

        • User Name
          Awesome Sauce
          250+ Posts
          • Nov 2009
          • 405
          #3
          Re: Panasonic DP-C264 Add toner problem

          Originally posted by mojorolla
          Try resetting the counter manually. FUNCTION, COUNTER VIEW; scroll to numbers 30-33. They are for clearing the 4 toner carts.



          I've never had to clear counters for toner before, but I'll give it a try.

          Thanks.
          Just because you're not paranoid doesn't mean they're not out to get you.
          O.o

          WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

            Comment

            • copiman
              Technician
              500+ Posts
              • Sep 2011
              • 861
              #4
              Re: Panasonic DP-C264 Add toner problem

              Hey User Name. I ran into this some time ago. I posted my problem and received 3 pages of posts. Take a look at it and i think this will help you. In my case, I aligned the gears on the dev unit and it solved my problem There is an attachment on one of the posts for this. I originally posted it 12-15-2011. Title was DPC354. Hope this helps. Let us know what fixed it.

                Comment

                • mojorolla
                  The Wolf
                  2,500+ Posts
                  • Jan 2010
                  • 2528
                  #5
                  Re: Panasonic DP-C264 Add toner problem

                  They are designed to be auto resetting but sometimes they need a lil goose.


                  Failing to plan is planning to fail!!!

                    Comment

                    • User Name
                      Awesome Sauce
                      250+ Posts
                      • Nov 2009
                      • 405
                      #6
                      Re: Panasonic DP-C264 Add toner problem

                      Originally posted by copiman
                      Hey User Name. I ran into this some time ago. I posted my problem and received 3 pages of posts. Take a look at it and i think this will help you. In my case, I aligned the gears on the dev unit and it solved my problem There is an attachment on one of the posts for this. I originally posted it 12-15-2011. Title was DPC354. Hope this helps. Let us know what fixed it.
                      I checked out your thread. I vaguely remember reading over it before. I went back and checked the gears. These were alligned before but I checked them anyway and they're still fine. I decided to switch the TDC sensors of the cyan and black developer units. If the problem was with that, then it should move over to the cyan and then I'll know if that's the problem and I can replace it when confirmed. Other than that, I'm not sure what it could be. I'm not sure about the firmware, but I don't think that's the problem. Oh well, now I wait and see what happens.

                      Thanks
                      Just because you're not paranoid doesn't mean they're not out to get you.
                      O.o

                      WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                        Comment

                        • User Name
                          Awesome Sauce
                          250+ Posts
                          • Nov 2009
                          • 405
                          #7
                          Re: Panasonic DP-C264 Add toner problem

                          Originally posted by mojorolla
                          ...sometimes they need a lil goose.
                          How about a regular-size duck?


                          Just because you're not paranoid doesn't mean they're not out to get you.
                          O.o

                          WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                            Comment

                            • mojorolla
                              The Wolf
                              2,500+ Posts
                              • Jan 2010
                              • 2528
                              #8
                              Re: Panasonic DP-C264 Add toner problem

                              Originally posted by User Name
                              How about a regular-size duck?


                              They should relabel them Goosasonic!!!


                              Failing to plan is planning to fail!!!

                                Comment

                                • User Name
                                  Awesome Sauce
                                  250+ Posts
                                  • Nov 2009
                                  • 405
                                  #9
                                  Re: Panasonic DP-C264 Add toner problem

                                  Originally posted by mojorolla
                                  They should relabel them Goosasonic!!!


                                  I see what you did there.
                                  Just because you're not paranoid doesn't mean they're not out to get you.
                                  O.o

                                  WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                                    Comment

                                    • vedder
                                      Trusted Tech
                                      100+ Posts
                                      • Jan 2009
                                      • 131
                                      #10
                                      Re: Panasonic DP-C264 Add toner problem

                                      Hi, I had a similar problem to this, I made sure the gears at the back were correct as per bulletin, firmware was up to date, the only thing that fixed the fault was re deving the black, it hasn`t come back in since, and it has been months.

                                      Hope you get it sorted.

                                        Comment

                                        • User Name
                                          Awesome Sauce
                                          250+ Posts
                                          • Nov 2009
                                          • 405
                                          #11
                                          Re: Panasonic DP-C264 Add toner problem

                                          Originally posted by vedder
                                          Hi, I had a similar problem to this, I made sure the gears at the back were correct as per bulletin, firmware was up to date, the only thing that fixed the fault was re deving the black, it hasn`t come back in since, and it has been months.

                                          Hope you get it sorted.
                                          By "re deving" do you mean recalibrating the old developer or replacing it?
                                          Just because you're not paranoid doesn't mean they're not out to get you.
                                          O.o

                                          WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                                            Comment

                                            • User Name
                                              Awesome Sauce
                                              250+ Posts
                                              • Nov 2009
                                              • 405
                                              #12
                                              Re: Panasonic DP-C264 Add toner problem

                                              Originally posted by User Name
                                              I decided to switch the TDC sensors of the cyan and black developer units.
                                              Update: This seems to have done the trick. I checked the error report and there hasn't been a U13-4 code since I've done the swap. However, there haven't been either U13-3 codes either but this customer does many more black copies than color copies so I'm not totally surprised by this.

                                              Thanks again everyone!
                                              Just because you're not paranoid doesn't mean they're not out to get you.
                                              O.o

                                              WARNING: My profile page can cause blindness in small children and old copier techs. View at your own risk.

                                                Comment

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