I have an account with an 8060 set up for scanning. Has been working fine for the past 6 months. Lately they have called a couple of times for not being able to scan. When I get there the utility is not running. I reboot thier computer(s), and all is well. Any ideas as to what may be causing this?
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Re: Communication utility not running
Windows.
Teach the customer to check for it before calling. Start charging them for not learning. -
Re: Communication utility not running
When you install the communication utility, it gives you the option to create a start up item. Someone is turning it off, the reboot calls for the start up menu and the programs turn on with the PC. I always ask if the blue icon is in the tray before going on site.
Failing to plan is planning to fail!!!Comment
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Re: Communication utility not running
if the icon is there, and the name doesn't show on the copier, i would check the anti-virus/internet security software and windows firewall. The software communicate with the machine every 30mins(default), some software might treat it as a threat and blocks the communication.Comment
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