DPC 405

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  • copiman
    Technician

    500+ Posts
    • Sep 2011
    • 861
    #1

    DPC 405

    I have attached a sample of what the customer gave me. I have never seen this machine until today, so I do not know the history. Of course it was working fine foe me. This issue has been going on for some time according to the customer.

    In the attched example, 11x 17, is in full color mode. I asked if it was a print or copy, and they were not sure. I should know tomorrow. The marks on the side where the duck is has cyan, magenta, and black in it. Notice also that the black text is broken up in other areas. The copier has 196k on black and 183k on color. Also, they said that sometimes during a job it will spit out a solid sheet, could be any color, with precise voids about 5mm wide. No example on this. To me, I would think it has to do with the laser. They did have a code 2 codes on the machine. Jan. 11 they had 04-11 and May. 11 they had 05-19 and thats it.

    Any help would be greatly appreciated.
    Tags: 405, bad, contract, customer, intermittent, issue, response, time
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9838
      #2
      Re: DPC 405

      This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


      Just Manuals, The Internet's largest selection of manuals ~ Instant Downloads


      Paul@justmanuals.com

        Comment

        • 20gaugeO/U
          Senior Tech

          500+ Posts
          • Feb 2009
          • 553
          #3
          Re: DPC 405

          You have a bad SC board. We call it the dredded digital jitter. When beginning it usually only happens on longer color duplex job runs. It will get worse and start to rearrange images on the page or just rearrange pages in general. Reseating all board connectors may help, replacing HDD may buy time but it's going to snowball and get worse. Seen it to many times that we have lost count. Hope you have a good parts machine in your graveyard. We have gotten bad boards with worse problems in from Panasonic and it takes 2 or 3 different boards to fix. Ask them if the machine ever randomly shuts down and reboots, sometimes when running, sometimes when doing absolutely nothing.

          If you replace the SC board Backup F9-11 and F9-20 (SC & EC) before you replace. Then restore when finished.

          My suggestion:
          Hello customer, here's your new Kyocera (or whatever other brand you have).

          Good Luck hope you don't spend to much time chasing this

            Comment

            • copiman
              Technician

              500+ Posts
              • Sep 2011
              • 861
              #4
              Re: DPC 405

              Thanks 20Gauge.

                Comment

                • mojorolla
                  The Wolf

                  2,500+ Posts
                  • Jan 2010
                  • 2570
                  #5
                  Re: DPC 405

                  Agree with 20gauge, I have seen that 5mm pattern a few time, usually magenta or cyan. You can go into F9 and run the SC board checklist printout. If anything listed on the printout had "NG" next to it, the SC board is bad. Usually the "ISUS" parameter will show NG in this situation.

                  And yes, the "repaired" boards are a joke. I had one that the password was changed and the only solution was...you guessed it...another board...idiots.


                  Failing to plan is planning to fail!!!

                    Comment

                    • copiman
                      Technician

                      500+ Posts
                      • Sep 2011
                      • 861
                      #6
                      Re: DPC 405

                      Thanks mojo.

                      Is there any other sources for boards other than Panasonic? Maybe Hytec or somebody else.

                        Comment

                        • JVergin
                          Service Tech / IT Rep

                          100+ Posts
                          • Jan 2009
                          • 216
                          #7
                          Re: DPC 405

                          Originally posted by 20gaugeO/U
                          You have a bad SC board. We call it the dredded digital jitter. When beginning it usually only happens on longer color duplex job runs. It will get worse and start to rearrange images on the page or just rearrange pages in general. Reseating all board connectors may help, replacing HDD may buy time but it's going to snowball and get worse. Seen it to many times that we have lost count. Hope you have a good parts machine in your graveyard. We have gotten bad boards with worse problems in from Panasonic and it takes 2 or 3 different boards to fix. Ask them if the machine ever randomly shuts down and reboots, sometimes when running, sometimes when doing absolutely nothing.

                          If you replace the SC board Backup F9-11 and F9-20 (SC & EC) before you replace. Then restore when finished.

                          My suggestion:
                          Hello customer, here's your new Kyocera (or whatever other brand you have).

                          Good Luck hope you don't spend to much time chasing this
                          My thoughts exactly on that second to last line...

                          We have been trading in these panasonic like mad in the field and keep every one of them for their SC and EC boards for these problems.

                          Best option is to get them to upgrade.

                            Comment

                            • copiman
                              Technician

                              500+ Posts
                              • Sep 2011
                              • 861
                              #8
                              Re: DPC 405

                              Sorry for the late response. Someone referenced this post in another post which made me aware that I did not follow up. My apologies.

                              The customer is under contract with another dealer at this time. When the contract is up they will go with us and get a new machine. The current dealer has been unable to resolve this intermittent issue. So, I was not able to resolve the problem at this time. I'm sure its a bad SC board due to the responses I received.

                                Comment

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