Error and Drivers.pdfThe copier is a DP-8060. Customer called for display saying "scan disk do not turn off". Turned out to be the hard drive. Replaced the hard drive. All seemed ok.
Here is my problem:
First of all, I can connect my laptop up to the copier and print all day long. Customer can print a test page. When they try to print something is where it fails and you get the error (see attached). Once they try to print, say a word document, the customer cannot print even a test page. All the customers applications like "Word" is not on the local PC, its I believe on a server somewhere. I think in another state. They have had printing issues before with applications and turning the PC off/on normally fixes it.
Spoke with there IT department (in another state) and they say it is not there problem. It has to be the printer. I always thought if I can print from a laptop directly to the printer via a Ethernet cable, the printer is fine.
I have attached the pictures of the error, diver ports screen shot, and test pages. Note the differences in the ports. I saw one like this before that was causing this error on a XP workstation (peer to peer), so I deleted the driver and loaded the driver and that fixed it. The problem I'm having now is on a Domain. Oh, and I do not have access to change anything, per IT.
I'm at a loss on this one.
Here is my problem:
First of all, I can connect my laptop up to the copier and print all day long. Customer can print a test page. When they try to print something is where it fails and you get the error (see attached). Once they try to print, say a word document, the customer cannot print even a test page. All the customers applications like "Word" is not on the local PC, its I believe on a server somewhere. I think in another state. They have had printing issues before with applications and turning the PC off/on normally fixes it.
Spoke with there IT department (in another state) and they say it is not there problem. It has to be the printer. I always thought if I can print from a laptop directly to the printer via a Ethernet cable, the printer is fine.
I have attached the pictures of the error, diver ports screen shot, and test pages. Note the differences in the ports. I saw one like this before that was causing this error on a XP workstation (peer to peer), so I deleted the driver and loaded the driver and that fixed it. The problem I'm having now is on a Domain. Oh, and I do not have access to change anything, per IT.
I'm at a loss on this one.
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