3030 Fax Forwarding Not Working

[User Name]

I was at a customers hooking up a laptop to print to this machine and the customer mentioned that the fax forwarding had stopped working. I tried messing around with it for awhile but I can't figure out what changed. I had this happen before there and it was because they changed the password for their email account and didn't adjust the machine settings. I talked to the lady sitting closest to the machine and she called their "IT Guy" and he said it wasn't changed and when I asked what it was, she told me that he said he forgot and was going to change it to a new password, which he gave me. Wait, can you change the password without knowing the old one? Maybe that's not what he said. I should know better than to get answers through someone else. My brain was kinda fried by that time of the day so I wasn't thinking very clearly. Anyway, I changed it to this new password and it still wasn't able to forward the faxes to the email. I confirmed that this is the correct password by changing it in the previously mentioned lady's Outlook and it worked with that password. So, there are of couple of things I'm going to try that I should of on the first go when I go back to try and resolve this again.

Now I've only within the last year started to setup smtp and all that fun stuff and it's only been on the new Kyoceras that I've had any experience. So, I'm not very experienced with all of this and some of it still confuses me a little so if these next questions don't make sense, that's why. The Panasonics used port 25 for smtp, right? Can this be changed? I was told by my boss that it can't but I don't trust his memory. I guess this port is no longer the standard for this anymore and I use port 587 on all the Kyoceras that I setup. Sorry if this post is a mess and/or doesn't have enough info. I don't what I should be asking really so any tips about setting up / troubleshooting the smtp and email settings would be greatly appreciated. Thanks in advance!

[onetek]

Re: 3030 Fax Forwarding Not Working

If you ifax to this forwarded address, does it goes through, if not what is the error code in the logs?

[User Name]

Re: 3030 Fax Forwarding Not Working

ifax? I didn't print out the journal from the Panasonic so I don't know what codes it was throwing (yeah, definitely wasn't thinking that day). I did send a test email to the forwarded to email address and it is receiving emails.

Edit: I was thinking about your question and realizing I didn't quite grasp what you were saying. An email and a forwarded fax wouldn't necessarily take the same paths so to speak? If I were to forward another fax from a different source and that worked, I could determine if the email was the problem.

[mojorolla]

Re: 3030 Fax Forwarding Not Working

It's been a while but I seem to remember the reply to should be the same as the SMTP email address and that address has to be in the machines address book.
Port should be 25 as this model does not support SSL.

[onetek]

Re: 3030 Fax Forwarding Not Working

Mojo is right about the config.I was mentionning ifax coz that's the protocol the machine uses to forward to email. Some older machines had no "scan" option key, but you coud still send emails in fax mode, pressing on "keyboard" (if equipped with "ifax" option). Of couse, before activating fax forward, you have to make sure that sending emails from the copier to the forwarded adress works. Also make sure you have entered good dns (8.8.8.8 is ok) and nothing in "host" or "domain name" .

[User Name]

Re: 3030 Fax Forwarding Not Working

I went back today to mess with it some more and it just worked first try. Not sure what was wrong but it wasn't a problem with the machine.

Thanks to everyone for the responses!