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Ok this is your problem, the lever that sits under the metal plate in the draw is bent. It should be almost flat, if you hear a bang after you pull the tray out and push it back in then thats the problem you must take out the plate and hammer out the lift leaver (remove it first)(look at the other draws ) if you are unlucky then its the plastic drive coupling in the back of the copier
make sure you have the right size paper in the draw as this is how they get bent
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