DP-C406

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  • disko
    Copier Guardian
    • Jul 2014
    • 34
    #1

    DP-C406

    Hey everyone, good morning. Have a issue with a machine. Its a Panasonic DP-C406. It had a touch panel error I ended up replacing the SC PCBoard from a parts machine in our shop. Question is when re-setting up Scan-to-Email, going into the fax/email setup in KEY Operator mode, user parameters... the address from 05 up to 14 where email address, SMTP Server name, SMTP Server IP, etc are, they are not even any text in the boxes.


    The firmware version is older on the SC PCborad I replaced than the one I took out. Is there anywhere where I could get the latest Firmware and firmware tool for the DP-c406?
    Tags: None
    • mojorolla
      The Wolf

      2,500+ Posts
      • Jan 2010
      • 2583
      #2
      Re: DP-C406

      PSCNA

      You need a username and password to access the site.
      Also, there is a specific update on that model pertaining to the touch panel. I remember it because I had to retrofit 3 dozen or so in the field.


      Failing to plan is planning to fail!!!

        Comment

        • disko
          Copier Guardian
          • Jul 2014
          • 34
          #3
          Re: DP-C406

          I finally got access to the panasonic portal.

          Went out to the customer updated the firmware via SD card, did a machine "shipment set" reprogrammed everything. Still not able to setup or input anything related to Scan to Email, those settings in the Function menu are MIA. FYI, the touch panel and everything works. Print/Fax/Copy, scan to email is the issue.

          Im not familiar with Panasonic at all, but could the SC PCB be my issue? Everything was working prior to the touch panel going out, then I replaced the SC PCB and it was fine until I forgot to re input the customers information on the machine

            Comment

            • Rick Martinez
              Technician

              50+ Posts
              • Sep 2009
              • 77
              #4
              Re: DP-C406

              Originally posted by disko
              I finally got access to the panasonic portal.

              Went out to the customer updated the firmware via SD card, did a machine "shipment set" reprogrammed everything. Still not able to setup or input anything related to Scan to Email, those settings in the Function menu are MIA. FYI, the touch panel and everything works. Print/Fax/Copy, scan to email is the issue.

              Im not familiar with Panasonic at all, but could the SC PCB be my issue? Everything was working prior to the touch panel going out, then I replaced the SC PCB and it was fine until I forgot to re input the customers information on the machine
              what does it say when you press on the scan/email button?
              did you removed the email key from the sc board and installed on the new one?

                Comment

                • onetek
                  Trusted Tech

                  250+ Posts
                  • Apr 2009
                  • 318
                  #5
                  Re: DP-C406

                  Not missing the hard drive by any chance?

                    Comment

                    • disko
                      Copier Guardian
                      • Jul 2014
                      • 34
                      #6
                      Re: DP-C406

                      Just wanted to update; Replaced SC-PCB again, from a different parts machine. It did fix the issue. Apparently these go bad often ha.

                      Thank you for the help!

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