[Misc] Key Counter doesnt count pages corretly if machine jams

[Rhacamantis]

Helle there,

As I mentioned I have a problem with key counters.
I pluged a Line Seiki Mech. Counter with reset to optional key counter socket. (Jumper'ed 1-2, using 3-4 for 24V pulse)
Its working well if the machine dont jam a paper. If it jams let me give an example to explain what happens:

Using duplex mode to copy 1 sheet to 10 sheets (which must be 20 pages in total)
Everytime machine jam some paper, it counts the pages which is one sided copied and passed from duplex unit.

So if machine jams 2 times while the job going on the counter shows 22-23 pages copied while i only get 20 pages (10 sheets) total from finisher. which is bad for costumer side beacuse the system forcing the costumer to pay jammed papers' money too.

So is there any option to adjust counter to count only sheets instead of pages? Or any other option to bypass to count jammed papers inside of the machine?

Thanks for potential advices and helps.

[slimslob]

Re: Key Counter doesnt count pages corretly if machine jams

What model is the MFP? And why are you trying to use key counters?

[Rhacamantis]

Re: Key Counter doesnt count pages corretly if machine jams

First of all sorry about delay and also sorry for forgeting to point the machine.

I'm asking it for mp7500 and 9002 ones.

As I mentioned before key counter working perfectly with theese machines if they dont jam paper.

If there is an option to "count sheets" instead of "pages" it will be real perfect.

I'll use it in a copy store there is about 20 machines which are 7500 and 9002.

They working on an universty so lots of ppl coming at same time and they dont want to "count". They want to just reset the counter and copy the costumers work. Since they are working in an universty the work is like 2 copy from 5 sheets original, 1 copy from 2 sheets original, 7 copy from 35 sheets original and so on...

So its hard to trying to not forget numbers.

Noting the digital counter and doing some math too slow for them. They want a real fast solition.

Thats why I asked that question. If you any other questions I'm here.

[slimslob]

Re: Key Counter doesnt count pages corretly if machine jams

Turn 2-sided off for all trays. If they want to make a 2-sided copy, they can copy the first side then re-feed it through the bypass.

[Rhacamantis]

Re: Key Counter doesnt count pages corretly if machine jams

Thanks for advice but they want it to fasten their job. This method will make progress more slower.

The problem is they are copying two sided jobs a lot (%95 of total job).

[nmfaxman]

[Rhacamantis]

Re: Key Counter doesnt count pages corretly if machine jams

5121 was the first thing that i looked. I changed it to 1 (exit).
In before changing it the paper jam was affecting much more. (2-3 pages per jam while 5121 is 1 - 3/5 pages per jam while 5121 is 0)

Dunno if you noticed that too but the total counter working with same logic btw

[KenB]

Re: Key Counter doesnt count pages corretly if machine jams

I think that's the first mention of key counters I've heard of in at least 15 years.

Sounds like it's time to move into the digital age.

Do the users (I'm assuming mostly students) have school issued ID cards? If so, there are a plethora of solutions available that would open a ton of other possibilities.

Im assuming the MFPs are networked, and printing as well.

[Rhacamantis]

Re: Key Counter doesnt count pages corretly if machine jams

I think that's the first mention of key counters I've heard of in at least 15 years.

Sounds like it's time to move into the digital age.

Do the users (I'm assuming mostly students) have school issued ID cards? If so, there are a plethora of solutions available that would open a ton of other possibilities.

Im assuming the MFPs are networked, and printing as well.

Yes they would have ID cards but i dont know if the cards have a magnetic thing or it is only a card.
But it doesnt matter I think they can give their own costumer cards.
Can u tell some good solution with this case ? Key counter doesnt needed actually they only want to know how many pages copied / printed to customer.

[slimslob]

Re: Key Counter doesnt count pages corretly if machine jams

Yes they would have ID cards but i dont know if the cards have a magnetic thing or it is only a card.
But it doesnt matter I think they can give their own costumer cards.
Can u tell some good solution with this case ? Key counter doesnt needed actually they only want to know how many pages copied / printed to customer.

They do not need a chip or mag strip as long as each has a unique ID number.

[Rhacamantis]

Re: Key Counter doesnt count pages corretly if machine jams

So what i can do with that unique ID numbers? Sorry for asking to many questions but I am brainstorming for about 2 weeks started to brainstorm in my dreams also but it made me confused.


Ant quick resetable counter (without counting jammed papers) will save my dreams actually

[slimslob]

Re: Key Counter doesnt count pages corretly if machine jams

So what i can do with that unique ID numbers? Sorry for asking to many questions but I am brainstorming for about 2 weeks started to brainstorm in my dreams also but it made me confused.


Ant quick resetable counter (without counting jammed papers) will save my dreams actually

As KenB said, there are a plethora of solutions available. Since you have not given model numbers/names we cannot be specific. It the MFP is new enough, you can use "Print Volume Limitation". For MFPs with JAVA there are a number of solutions available from "User Account Limits Application" to applications that tie in to user accounting software on a computer over the network.

[KenB]

Re: Key Counter doesnt count pages corretly if machine jams

Yes they would have ID cards but i dont know if the cards have a magnetic thing or it is only a card.
But it doesnt matter I think they can give their own costumer cards.
Can u tell some good solution with this case ? Key counter doesnt needed actually they only want to know how many pages copied / printed to customer.

Equitrac and PaperCut come to mind right off, but it will depend entirely what is available in your country.

[KenB]

Re: Key Counter doesnt count pages corretly if machine jams

As KenB said, there are a plethora of solutions available. Since you have not given model numbers/names we cannot be specific. It the MFP is new enough, you can use "Print Volume Limitation". For MFPs with JAVA there are a number of solutions available from "User Account Limits Application" to applications that tie in to user accounting software on a computer over the network.

He did give the model numbers earlier in the thread.

They are MP7500 and MP9002.

There are a few years' differences between them, with the 9002 being much newer.

[KenB]

Re: Key Counter doesnt count pages corretly if machine jams

While I have no idea what responsibilities you carry with your company, please realize that the enabling solutions, such as Equitrac and PaperCut, are typically not handled by service techs.

At least in the U.S., these will normally go through more of a professional services department, or "software sales", if you prefer.

Every organization is different, from "one man shows" to large companies, so please forgive me if I am out of bounds.