[Jamming] Aficio 2018D - Follow instruction in Right Cover to remove

[xcopier]

Hi again

We have a Ricoh Aficio 2018D.

Lately, it has been displaying "Follow instruction in Right Cover to remove.." when the unit is turned on. There is also the letter B.

I have tried numerous suggestions like manually turning the registration rollers to check if any piece of paper got wedged. Also turned the fuser rollers manually. I vacuumed the paper path to pick up foreign objects if any. I also used a blower. I also cleaned the sensors.

There was even somebody who encountered the same error message and said he shook the unit (which is a printer) , but can't do this because this one is a fairly large and heavy copier.

I would appreciate any suggestions.

Thanks very much.

[slimslob]

Re: Aficio 2018D - Follow instruction in Right Cover to remove

Check SP 5803 Input Checks to determine which sensor is covered/defective. If all sensors are correct check that the cover switch so a change when opened and closed. If the main board, controller BICU etc, does not see the cover opened and closed it will not clear the jam indication.

[xcopier]

Re: Aficio 2018D - Follow instruction in Right Cover to remove

Check SP 5803 Input Checks to determine which sensor is covered/defective. If all sensors are correct check that the cover switch so a change when opened and closed. If the main board, controller BICU etc, does not see the cover opened and closed it will not clear the jam indication.

Thanks for that suggestion. I performed a 5803 and these are the results:

(Platen cover is closed, only paper tray 1 and paper tray 3 are loaded with sheets. All covers are closed. Bypass tray is not down.)

Safety SW - 0h
Safety SW LD5V - 0h
Right Cover SW - 0h
Right LowCover SW - 0h
Tray Cover SW - 0h
Upper Relay S - 0h
Lower Relay S - 0h
Vertical Trans S - 0h
Regist Sensor - 0h
Exit Sensor - 0h
Duplex Inverter S - 1h
Duplex Entrance S - 0h
Duplex Exit S - 0h
Bypass PE S - 0h
Bypass P Size S - 3h
Upper PE S - 1h
Lower PE S - 0h
Upper P Size SW - 6h
Lower P Size SW - 2h
BK Upper PE S - 1h
BK Lower PE S - 0h
Bk-up P Size SW - 3h
Bk-Low P Size SW - 3h
Bk-Up P height S - 2h
Bk-Low P height S - 2h
Bk-Upper Lift S - 0h
Bk Type - 20h
Duplex Installed - 1h
Lower Lift S - 0h
Main M Lock - 0h
Polygon M Lock - 0h
Bk-Lift M Lock - 0h
Total CO Install - 1h
Key CO install - 0h
L-sync - 1h
DF - Position S - 0h
DF - Cover Open S - 0h
DF - Original Set S - 0h
DF - Registration S - 0h
DF - Exit S - 0h
DF - Trailing S - 1h
DF - Reverse S - 0h
Platen Cover S - 0h
1bin Installed - 1h
1bin Exit S - 0h
1bin Paper S - 0h
1bin Tray S - 0h
Fan Motor Lock - 1h
2 tray BK Install - 1h
HP Sensor - 1h
Duplex Fan M Lock - 1h


***********

I am not sure which one is normal and which one isn't.

[Gab]

Re: Aficio 2018D - Follow instruction in Right Cover to remove

Thanks for that suggestion. I performed a 5803 and these are the results:

(Platen cover is closed, only paper tray 1 and paper tray 3 are loaded with sheets. All covers are closed. Bypass tray is not down.)

Safety SW - 0h
Safety SW LD5V - 0h
Right Cover SW - 0h
Right LowCover SW - 0h
Tray Cover SW - 0h
Upper Relay S - 0h
Lower Relay S - 0h
Vertical Trans S - 0h
Regist Sensor - 0h
Exit Sensor - 0h
Duplex Inverter S - 1h
Duplex Entrance S - 0h
Duplex Exit S - 0h
Bypass PE S - 0h
Bypass P Size S - 3h
Upper PE S - 1h
Lower PE S - 0h
Upper P Size SW - 6h
Lower P Size SW - 2h
BK Upper PE S - 1h
BK Lower PE S - 0h
Bk-up P Size SW - 3h
Bk-Low P Size SW - 3h
Bk-Up P height S - 2h
Bk-Low P height S - 2h
Bk-Upper Lift S - 0h
Bk Type - 20h
Duplex Installed - 1h
Lower Lift S - 0h
Main M Lock - 0h
Polygon M Lock - 0h
Bk-Lift M Lock - 0h
Total CO Install - 1h
Key CO install - 0h
L-sync - 1h
DF - Position S - 0h
DF - Cover Open S - 0h
DF - Original Set S - 0h
DF - Registration S - 0h
DF - Exit S - 0h
DF - Trailing S - 1h
DF - Reverse S - 0h
Platen Cover S - 0h
1bin Installed - 1h
1bin Exit S - 0h
1bin Paper S - 0h
1bin Tray S - 0h
Fan Motor Lock - 1h
2 tray BK Install - 1h
HP Sensor - 1h
Duplex Fan M Lock - 1h


***********

I am not sure which one is normal and which one isn't.

There is a paper jam and you have not removed paper or there is still a piece of paper. Usually there is a place in the machine that you can not see the paper. That's before registration roller. Turn with your finger registration roller and paper will emerge.

[slimslob]

Re: Aficio 2018D - Follow instruction in Right Cover to remove

Thanks for that suggestion. I performed a 5803 and these are the results:

(Platen cover is closed, only paper tray 1 and paper tray 3 are loaded with sheets. All covers are closed. Bypass tray is not down.)

Safety SW - 0h
Safety SW LD5V - 0h
Right Cover SW - 0h
Right LowCover SW - 0h
Tray Cover SW - 0h
Upper Relay S - 0h
Lower Relay S - 0h
Vertical Trans S - 0h
Regist Sensor - 0h
Exit Sensor - 0h
Duplex Inverter S - 1h
Duplex Entrance S - 0h
Duplex Exit S - 0h
Bypass PE S - 0h
Bypass P Size S - 3h
Upper PE S - 1h
Lower PE S - 0h
Upper P Size SW - 6h
Lower P Size SW - 2h
BK Upper PE S - 1h
BK Lower PE S - 0h
Bk-up P Size SW - 3h
Bk-Low P Size SW - 3h
Bk-Up P height S - 2h
Bk-Low P height S - 2h
Bk-Upper Lift S - 0h
Bk Type - 20h
Duplex Installed - 1h
Lower Lift S - 0h
Main M Lock - 0h
Polygon M Lock - 0h
Bk-Lift M Lock - 0h
Total CO Install - 1h
Key CO install - 0h
L-sync - 1h
DF - Position S - 0h
DF - Cover Open S - 0h
DF - Original Set S - 0h
DF - Registration S - 0h
DF - Exit S - 0h
DF - Trailing S - 1h
DF - Reverse S - 0h
Platen Cover S - 0h
1bin Installed - 1h
1bin Exit S - 0h
1bin Paper S - 0h
1bin Tray S - 0h
Fan Motor Lock - 1h
2 tray BK Install - 1h
HP Sensor - 1h
Duplex Fan M Lock - 1h


***********

I am not sure which one is normal and which one isn't.

Either you do not have a service manual or you do not know how to use the input check section. Reading for the duplex inverter sensor indicates that paper is present. That is your jam.

[xcopier]

Re: Aficio 2018D - Follow instruction in Right Cover to remove

Either you do not have a service manual or you do not know how to use the input check section. Reading for the duplex inverter sensor indicates that paper is present. That is your jam.

Thanks again. After some double checking some connections at the bicu board, the machine started working again.

However, the duplex function no longer works. Pressing the duplex button won't bring up the duplex menu.

And 5803 indicates the duplex inverter sensor is still at 1h.

[Iowatech]

Re: Aficio 2018D - Follow instruction in Right Cover to remove

Thanks again. After some double checking some connections at the bicu board, the machine started working again.

However, the duplex function no longer works. Pressing the duplex button won't bring up the duplex menu.

And 5803 indicates the duplex inverter sensor is still at 1h.

As far as the duplex function not being available, I'd double check that all the connectors on the BICU were properly seated, because I do miss one from time to time. You might find it productive to double check as well. There is a surprisingly small difference between a connector that is fully seated and one that is not after all.

And that sensor is just inside the upper opening in the exit area. The one that paper comes out of and then goes back in when the machine is duplexing properly. See if there is anything in that area that shouldn't be there.