Ricoh incoming faxes

[tonerhead]

Have a customer with MP4002. It has fax option. They say occasionally they get junk faxes (60 pages). They can't cancel incoming fax. For the life of me, I can't find how to either. Any help appreciated.

[slimslob]

Re: Ricoh incoming faxes

Set up FAX Forward to either folder or email and turn off printing. I think that the MP 4002 allows you can do it all from User Tools - Facsimile Features - Reception Settings - Reception File Settings. If it only has Fax Forwarding and no print or file type, you will have to use Initial Settings - Parameter Settings.
ITEM SWITCH BIT

To turn off printing 11 6 0=Off 1=On


To set file type 21 3 0=TIFF 1=PDF

They can then view each on a computer, forward good faxes to the correct person and delete the junk. Saves a lot of paper. You only print what you must have in hard copy.

[tonerhead]

Re: Ricoh incoming faxes

Thank you for replying, but they do not want this. It's not about the paper. It's about junk faxes trying up their fax line.

[slimslob]

Re: Ricoh incoming faxes

Thank you for replying, but they do not want this. It's not about the paper. It's about junk faxes trying up their fax line.

In that case they could try identifying the number that is calling and file a complaint with the FCC.

[jam-o-matic]

Re: Ricoh incoming faxes

Depends on the business they run, but i believe you can turn on the 'receive only from known fax numbers' if it's a huge issue? this will limit the faxes from known/programmed numbers only. Been awhile since i've dug into RTI/TTI, and forgotten most. Mostly dealing with digital line issues now!

[Klydon]

Re: Ricoh incoming faxes

I don't believe the machine has the ability to block numbers on its own. If the customer can get the sending machine's number, perhaps a call to the provider may help out in terms of unwanted harassment and they could block the number. Never tried anything like that before, but seems worth a try in this case. 60 page junk faxes. Wow.