Savin 2527 stopped printing, no ping

[james]

Savin 2527 stopped printing. Company called computer guy...he told them the network was communicating with copier, but not printing, call copier tech. He collected his mony and left. They called me. I tried to ping ip address, not there. Drivers are loaded, not sure of port number Savin uses, Konica uses 10001. Anyone know where to start?

[RicohTech_TurksCaicos]

Did you try connecting to machine with a crossover cable just to rule out if at all port is dead on your end. Look at the interface card on the Ricoh device do you have connectivity lights? Amber and Green? or just amber or none at all?

It can be that your controller went bad. Thats a possibility always

[james]

One Green one Amber light. I am going back with a laptop tomorrow.

[Star]

I have run into this. Ended up being bad network cable.

Regards

[Lagonda]

I'd bet London to a brick that it hasn't worked since an IT guy fiddled with their server for no valid reason at all. I'd say 80% of our printing problems are caused by some IT idiot that cant resist playing. Why do they do it? 'cos they can.

Is it true that IT stands for Inbred Tosser?

[RicohTech_TurksCaicos]

james let us know how you made out with this prob

[pspahr]

For the win!!!!

Lagonda's post is dead on.


Anyway, you get both green and amber lights, so you're getting some kind of network action. Is the machines IP address set statically? Do the clients print directly to the machine over the network or are they printing through a server to the machine? If the machine is set statically check to see if maybe there is an IP conflict......Few more things to look into but the previous are pretty common.

You'll have your answer once you connect via crossover cable with a laptop.

My bet is that the machine is set to DHCP and or the tech may have changed the IP scheme or some such magic has been applied.

And as for the port setting--10001 is the same, but honestly that shouldn't matter. Be easy on yourself in this instance by simply loading the driver via the installer on your laptop, or the client workstation if they (and you) are comfortable with that.

Let us know what you find!

[nmfaxman]

I would take a crossover cable and a hub.
I tell IT savants that I can do thier job but they can't do mine.
Computers have the help menu.
I can't find that on a copier.
Oh that's right they don't have one.

[FMC]

I'd bet London to a brick that it hasn't worked since an IT guy fiddled with their server for no valid reason at all. I'd say 80% of our printing problems are caused by some IT idiot that cant resist playing. Why do they do it? 'cos they can.

Is it true that IT stands for Inbred Tosser?

What you mean people in IT change setting and the machine stops printing or scanning???? And then they expect YOU to fault find and fix it for free because they are a big contract.That would never happen!!

[RicohTech_TurksCaicos]

You would be surprised how many calls I have gone to where normally it will be a billable call but the minute I make it billable customer complaints to corp and it gets overturned. I had some hindu IT guy disable TCP/IP protocol on a mp4500 and then tells me I cannot ping the machine buddy,maybe the board is no good etc..etc.. I checked the cable it was good,they where using a 5 port switch that was working. after 45minutes of my time something let me to look at protocols the moron disabled everything.

On another occasion I had a customer major company its urgent the fax and scanning option has stopped working, I get there the cleaning crew had unplugged the cables but it gets better they placed the cables on top of the unit easily visible to anyone walking by the machine they could not figure that out. ONCE AGAIN FREEBIE. all in a days work.

[FMC]

At least its a global thing then.Not just the morons in my country.

[schooltech]

Port 9100 is the default port, and it could matter if they have a managed switch and he tweaked with the port settings.

But psphar is right, it generally shouldn't matter.

I will agree that when I used to set these up, I would get the "I made some setting changes and the damn Ricoh won't print, so it must be your machine."

Damn guys, are you seriously kidding me? This is the 'troubleshooting' method you use?

Anyway, although it does happen, most of the time items just don't stop printing because of their own doing.

Take nmfaxman's suggestion and use a x-over cable and isolate the machine.

[anthony123]

2527

[Fearless V K]

Dude, the network cards never go bad on Ricoh's (unlike HP). It's the IP address probably. The IT guy screwed it up.

[Lagonda]

IT whinging

And my other major gripe is when the girl clicks on the printer icon and a piece of paper dosn't come out of the box why does she always ring me to complain? Why doesn't she ring Bill Gates and tell him he's crappy Windows has crashed again?

I feel better now I've got that off my chest!