Savin 2527 stopped printing, no ping

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  • james
    Technician
    • Jul 2008
    • 21

    #1

    Savin 2527 stopped printing, no ping

    Savin 2527 stopped printing. Company called computer guy...he told them the network was communicating with copier, but not printing, call copier tech. He collected his mony and left. They called me. I tried to ping ip address, not there. Drivers are loaded, not sure of port number Savin uses, Konica uses 10001. Anyone know where to start?
  • RicohTech_TurksCaicos
    Technician
    50+ Posts
    • Aug 2008
    • 55

    #2
    Did you try connecting to machine with a crossover cable just to rule out if at all port is dead on your end. Look at the interface card on the Ricoh device do you have connectivity lights? Amber and Green? or just amber or none at all?

    It can be that your controller went bad. Thats a possibility always

    Comment

    • james
      Technician
      • Jul 2008
      • 21

      #3
      One Green one Amber light. I am going back with a laptop tomorrow.

      Comment

      • Star
        Ricoh Tech

        100+ Posts
        • Feb 2008
        • 127

        #4
        I have run into this. Ended up being bad network cable.

        Regards

        Comment

        • Lagonda
          Service Manager

          Site Contributor
          1,000+ Posts
          • Aug 2008
          • 1649

          #5
          I'd bet London to a brick that it hasn't worked since an IT guy fiddled with their server for no valid reason at all. I'd say 80% of our printing problems are caused by some IT idiot that cant resist playing. Why do they do it? 'cos they can.

          Is it true that IT stands for Inbred Tosser?
          At least 50% of IT is a solution looking for a problem.

          Comment

          • RicohTech_TurksCaicos
            Technician
            50+ Posts
            • Aug 2008
            • 55

            #6
            james let us know how you made out with this prob

            Comment

            • pspahr
              Toner Schlep

              100+ Posts
              • May 2008
              • 227

              #7
              For the win!!!!

              Lagonda's post is dead on.


              Anyway, you get both green and amber lights, so you're getting some kind of network action. Is the machines IP address set statically? Do the clients print directly to the machine over the network or are they printing through a server to the machine? If the machine is set statically check to see if maybe there is an IP conflict......Few more things to look into but the previous are pretty common.

              You'll have your answer once you connect via crossover cable with a laptop.

              My bet is that the machine is set to DHCP and or the tech may have changed the IP scheme or some such magic has been applied.

              And as for the port setting--10001 is the same, but honestly that shouldn't matter. Be easy on yourself in this instance by simply loading the driver via the installer on your laptop, or the client workstation if they (and you) are comfortable with that.

              Let us know what you find!
              Last edited by pspahr; 08-27-2008, 02:53 AM. Reason: forgot one thing
              VectorLinux---Check it out!

              Comment

              • nmfaxman
                Service Manager

                Site Contributor
                1,000+ Posts
                • Feb 2008
                • 1702

                #8
                I would take a crossover cable and a hub.
                I tell IT savants that I can do thier job but they can't do mine.
                Computers have the help menu.
                I can't find that on a copier.
                Oh that's right they don't have one.
                Why do they call it common sense?

                If it were common, wouldn't everyone have it?

                Comment

                • FMC
                  Technician

                  50+ Posts
                  • Aug 2008
                  • 88

                  #9
                  Originally posted by Lagonda
                  I'd bet London to a brick that it hasn't worked since an IT guy fiddled with their server for no valid reason at all. I'd say 80% of our printing problems are caused by some IT idiot that cant resist playing. Why do they do it? 'cos they can.

                  Is it true that IT stands for Inbred Tosser?
                  What you mean people in IT change setting and the machine stops printing or scanning???? And then they expect YOU to fault find and fix it for free because they are a big contract.That would never happen!!

                  Comment

                  • RicohTech_TurksCaicos
                    Technician
                    50+ Posts
                    • Aug 2008
                    • 55

                    #10
                    You would be surprised how many calls I have gone to where normally it will be a billable call but the minute I make it billable customer complaints to corp and it gets overturned. I had some hindu IT guy disable TCP/IP protocol on a mp4500 and then tells me I cannot ping the machine buddy,maybe the board is no good etc..etc.. I checked the cable it was good,they where using a 5 port switch that was working. after 45minutes of my time something let me to look at protocols the moron disabled everything.

                    On another occasion I had a customer major company its urgent the fax and scanning option has stopped working, I get there the cleaning crew had unplugged the cables but it gets better they placed the cables on top of the unit easily visible to anyone walking by the machine they could not figure that out. ONCE AGAIN FREEBIE. all in a days work.

                    Comment

                    • FMC
                      Technician

                      50+ Posts
                      • Aug 2008
                      • 88

                      #11
                      At least its a global thing then.Not just the morons in my country.

                      Comment

                      • schooltech
                        School District Tech

                        500+ Posts
                        • Jun 2008
                        • 504

                        #12
                        Port 9100 is the default port, and it could matter if they have a managed switch and he tweaked with the port settings.

                        But psphar is right, it generally shouldn't matter.

                        I will agree that when I used to set these up, I would get the "I made some setting changes and the damn Ricoh won't print, so it must be your machine."

                        Damn guys, are you seriously kidding me? This is the 'troubleshooting' method you use?

                        Anyway, although it does happen, most of the time items just don't stop printing because of their own doing.

                        Take nmfaxman's suggestion and use a x-over cable and isolate the machine.
                        Bachelor of Science in Information Technology, Comptia A+, Comptia Network+

                        Comment

                        • anthony123
                          Technician

                          Site Contributor
                          50+ Posts
                          • Nov 2007
                          • 62

                          #13
                          2527

                          Comment

                          • Fearless V K
                            Senior Tech

                            500+ Posts
                            • May 2007
                            • 620

                            #14
                            Dude, the network cards never go bad on Ricoh's (unlike HP). It's the IP address probably. The IT guy screwed it up.
                            Don't take that toner with me!

                            Comment

                            • Lagonda
                              Service Manager

                              Site Contributor
                              1,000+ Posts
                              • Aug 2008
                              • 1649

                              #15
                              IT whinging

                              And my other major gripe is when the girl clicks on the printer icon and a piece of paper dosn't come out of the box why does she always ring me to complain? Why doesn't she ring Bill Gates and tell him he's crappy Windows has crashed again?

                              I feel better now I've got that off my chest!
                              At least 50% of IT is a solution looking for a problem.

                              Comment

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