Here's a trap for old players!
Just been helping one of the field techs with a C/Q problem only in scanning. Half the image, from lead edge to trailing edge, was missing, sometimes blank and sometimes black. No problem when printing, only when scanning or copying.
It happened after another tech had cleaned the optics so we at first suspected a mirror had been knocked out of place. Pulled the cover off the lens assembly and after close inspection we discovered that the CCD had started to come unglued and wasn't held tight against the lens block.
A quick dab of superglue solved the problem and the C/Q was back to normal.
After a lot of brain scratching I remembered we've had a identical problem on the same model copier elsewhere in the same complex ( a large hospital) but over a year ago.
Anyone else seen this problem?
Just been helping one of the field techs with a C/Q problem only in scanning. Half the image, from lead edge to trailing edge, was missing, sometimes blank and sometimes black. No problem when printing, only when scanning or copying.
It happened after another tech had cleaned the optics so we at first suspected a mirror had been knocked out of place. Pulled the cover off the lens assembly and after close inspection we discovered that the CCD had started to come unglued and wasn't held tight against the lens block.
A quick dab of superglue solved the problem and the C/Q was back to normal.
After a lot of brain scratching I remembered we've had a identical problem on the same model copier elsewhere in the same complex ( a large hospital) but over a year ago.
Anyone else seen this problem?
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