[Error Code] Ricoh @Remote Appliance Errors

[hdmr]

Was wondering if anyone can point me in the right direction or explain the 'Appliance Errors' received by @Remote.

We get these from time to time and tend to just ignore them, but we are focusing our attention on @Remote a lot more these days and I'm looking to understand these errors and the potential effect they can have.

The Service manual for the appliance doesn't even reference the errors I receive. I have listed some of the errors we get on a regular basis:

• SC700
• SC900

I cant find any reference to these anywhere online or through the manuals.

[slimslob]

Re: Ricoh @Remote Appliance Errors

They are machine errors being reported. When the MFP encounters a SC error, a notification is sent to @Remote and a service should be generated. SC700 is an accessory error. SC 900 is the mechanical counter being disconnected. Usually occurs during a service call and means "Hey dummy, you forgot to reconnect the counter." I always just reconnect the counter.

[hdmr]

Re: Ricoh @Remote Appliance Errors

They are machine errors being reported. When the MFP encounters a SC error, a notification is sent to @Remote and a service should be generated. SC700 is an accessory error. SC 900 is the mechanical counter being disconnected. Usually occurs during a service call and means "Hey dummy, you forgot to reconnect the counter." I always just reconnect the counter.

The notification is showing the Serial Number of the @Remote appliance not the MFD having the error. That's why I'm thinking they aren't MFD error codes, for example:

1.Customer Name / ID: "Company Name"
2.Appliance Administrator Name:
3.Customer address:
4.Customer phone number:
5.Model name: Remote Communication Gate A
6.Error code: 700
7.Receive date and time: 10/27/2015 18:16:27(MM/dd/yyyy HH:mm:ss)
8.Appliance S/N: V780120****
9.Link to the Call at https://rcg.support.ricoh.com/atremo...er/MainServlet
10.Service Depot Name: Capital Solutions HQ

[slimslob]

Re: Ricoh @Remote Appliance Errors

The notification is showing the Serial Number of the @Remote appliance not the MFD having the error. That's why I'm thinking they aren't MFD error codes, for example:

1.Customer Name / ID: "Company Name"
2.Appliance Administrator Name:
3.Customer address:
4.Customer phone number:
5.Model name: Remote Communication Gate A
6.Error code: 700
7.Receive date and time: 10/27/2015 18:16:27(MM/dd/yyyy HH:mm:ss)
8.Appliance S/N: V780120****
9.Link to the Call at https://rcg.support.ricoh.com/atremo...er/MainServlet
10.Service Depot Name: Capital Solutions HQ

Did you click on the link?

[hdmr]

Re: Ricoh @Remote Appliance Errors

The link just opens the GUI interface. Doesn't take to you the relevant Appliance or Device.

We get MFD errors through in a different format usually anyway, hence why I thought these errors relate to the Appliance not the MFD's.