MP 401 toner cartridge not set correctly

[totoro]

Hey everyone,

I went to the first one of these that I have seen today and faced this situation. Customer said they had a jam and removed the drum\toner cartridges to remove the jam and when they put it back in and closed the cover they got this message. I don't see anything obvious wrong. All the contacts look ok. I tried a new toner cartridge with no change. I've ordered a new drum unit and bcu pwb per Ricoh tech. Has anyone had this issue before? Any suggestions appreciated. TIA Totoro

[greg0105]

Re: MP 401 toner cartridge not set correctly

Hi

Was hoping you can recall the fix for this.
I know it was a long time ago but am having the same issues.
Any help appreciated.

Greg