Curious 1022 ARDF

[anthony123]

Hello all, I have customer with 1022 that was complaining while sending a fax the last page would run through the ardf then the machine would show a jam in the feeder. No real jam and the fax went through fine. I ran the feeder in simulation mode seemed fine and I could not duplicate the problem. Cleaned all rollers, sensors and checked all levers in the feeder and left. They called back same problem. This time I saw it happen. Once! I disconnected all connectors in the feeder wire harness and reseated them at the machine and the ARDF. They called back with in days same problem. Mother F%#ker. Of course this customer has to be at the very limit of my territory. Ok I'm sick of this crap. I took a whole new feeder, harness and all from another machine I keep for parts. They called back with in days same problem. Co#k Suc*&% Mother F%#ker. Determined not to leave without some sort of resolution I made them stand in front of the machine and make it happen. I saw it happen and realized some of them were using immediate transmission mode and some using memory transmission mode (Go figure). The people using memory transmission mode never had a problem. I instructed all to use memory transmission mode and the problem went away. This was probably 4 months ago. Just thought while I'm slow I would check and see if anyone else has seen it or fixed it in case it rears its ugly head again. Thanks.....Ant

[Baphomet]

I still have a hand full of these in my territory and have not seen the exact issue you are describing. I appreciate you posting this, though, because I will remember your work-around if I ever run across it. Normally the only DF problem I have related to false jams are the recessed sensors getting crap in them.

[iMind]

[anthony123]

Curios 1022 ARDF

Thanks for the response's. Although I pretty sure I cleaned the slider contacts and everything else inside the original tray on the second radf, I,ll check that again if it crops up again. Thanks....Ant

[pspahr]

My favorite is when the end users put a stack on the doc feeder and half of another on the right edge of the original tray.....then call in a service call becuase the machine only sees 11x17 paper from the doc feeder.....

[RicohTech_TurksCaicos]

I wouldve said the sensors also but you did mention that you took another feeder from another machine with same results so you have ruled out that Idea.

print out a smc report and see if tells you where it's jamming.