MP 3352 SP, strange image issue

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  • steele
    Technician
    • May 2012
    • 48

    #1

    [Misc] MP 3352 SP, strange image issue

    Hi, machine is nearly brand new (10k printouts), for some time the are probmes with print quality. Printouts are full of stripes, and letters are shredded. The are even on SMC report! I upgraded all firmware (twice), replaced HDD, RAM, nvram, printer/scaner SD card, polygon but nothing changed. Could it be controller board?
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  • skynetto
    Trusted Tech

    250+ Posts
    • Sep 2012
    • 257

    #2
    Re: MP 3352 SP, strange image issue

    Check tranfer roller for worn gear. There is also a RTB (RD120056) for it wich deals with SC401.

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    • steele
      Technician
      • May 2012
      • 48

      #3
      Re: MP 3352 SP, strange image issue

      It doesn't look to me like transfer roller problem, but like some kind of interferences during image processing. Stripes are too clear and regular, and not always the same. I also haven't noticed SC 401.

      Comment

      • omorales
        Technician

        50+ Posts
        • Mar 2015
        • 86

        #4
        Re: MP 3352 SP, strange image issue

        Drum Shutter verifies this causes distortion when the sheet passes through the drum.

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3979

          #5
          Re: MP 3352 SP, strange image issue

          You replaced a lot of stuff, but there's no mention of a PCU. I've had a few very strange image issues over the years with this family of machine and replacing PCU resolved it.

          Comment

          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 37362

            #6
            Re: MP 3352 SP, strange image issue

            As to your question about the controller, yes. I wish they still had the Detailed Description section in the service manuals so you copuld look at the data path and see which boards data moved through.

            Comment

            • Oze
              Ricoh Fanboy

              1,000+ Posts
              • Jul 2008
              • 1663

              #7
              Re: MP 3352 SP, strange image issue

              It DOES look like "noise" from the controller.

              Comment

              • Polarbear
                Service Manager

                1,000+ Posts
                • Feb 2012
                • 1070

                #8
                Re: MP 3352 SP, strange image issue

                That looks like an IPU issue to me. Either that or RAM (which you said you replaced already). It is too regular and too clear to be mechanical in nature.
                Press the GREEN button!!

                Comment

                • Gift
                  Service Manager

                  1,000+ Posts
                  • Mar 2011
                  • 2458

                  #9
                  Re: MP 3352 SP, strange image issue

                  Agree this "digitized-shreddered" error seems to be some corrupted data on the image path - perhaps memory dimm.

                  Comment

                  • Oze
                    Ricoh Fanboy

                    1,000+ Posts
                    • Jul 2008
                    • 1663

                    #10
                    Re: MP 3352 SP, strange image issue

                    Originally posted by Gift
                    Agree this "digitized-shreddered" error seems to be some corrupted data on the image path - perhaps memory dimm.
                    I've had this with dirty contacts on a controller dimm before

                    Comment

                    • copyaction
                      Senior Tech

                      Site Contributor
                      500+ Posts
                      • Oct 2007
                      • 985

                      #11
                      Re: MP 3352 SP, strange image issue

                      agree try, controller dimm

                      Comment

                      • logrady2331
                        Trusted Tech

                        250+ Posts
                        • Feb 2011
                        • 301

                        #12
                        Re: MP 3352 SP, strange image issue

                        drukarki?

                        Comment

                        • Counsel
                          Senior Tech

                          500+ Posts
                          • Aug 2011
                          • 530

                          #13
                          Re: MP 3352 SP, strange image issue

                          Im not for sure but does controller only affect printed jobs, if you were to make a copy would the controller still interfere with the image as a measure of testing?

                          Comment

                          • slimslob
                            Retired

                            Site Contributor
                            25,000+ Posts
                            • May 2013
                            • 37362

                            #14
                            Re: MP 3352 SP, strange image issue

                            Originally posted by Counsel
                            Im not for sure but does controller only affect printed jobs, if you were to make a copy would the controller still interfere with the image as a measure of testing?
                            On most models, the copy data is routed to the HDD through the controller board. That is why I like to look at the detailed description data path.

                            Comment

                            • bob marley
                              Service Manager

                              1,000+ Posts
                              • Jan 2012
                              • 1339

                              #15
                              Re: MP 3352 SP, strange image issue

                              Originally posted by steele
                              Hi, machine is nearly brand new (10k printouts), for some time the are probmes with print quality. Printouts are full of stripes, and letters are shredded. The are even on SMC report! I upgraded all firmware (twice), replaced HDD, RAM, nvram, printer/scaner SD card, polygon but nothing changed. Could it be controller board?
                              seems to me like Dev or toner issue
                              Live for yourself and you will live in vain. Live for others, and you will live again

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