[Jamming] Used SR3030 attached to MP C5501

[steele]

Hi, I bought used SR3030 finisher for client to work with MP C5501. Every single sheet of paper jams (stops) at the finisher entry. I read on the forum that this may be due a wrong firmware on finisher. I searched on my-ricoh.com and there is no firmware for SR3030, only technical bulettins. If someone could send me fwu files for SR3030 maybe from TSRC?

sr.jpg

[mikadonovan]

Re: Used SR3030 attached to MP C5501

Check out bulletin B805-004R. I deals with compatability with newer models.

[steele]

Re: Used SR3030 attached to MP C5501

Check out bulletin B805-004R. I deals with compatability with newer models.

Well, i found it but on "my-ricoh" it's called RB805003a. It seems that the firmware will not be needed. Thanks a lot!

[slimslob]

Re: Used SR3030 attached to MP C5501

I have seen with the SR790 where the lower entry guide plate has been bent up enough to bind against the in-feed roller. Usually the result of someone using it as a lift point. I haven't seen it on the SR 3030, but still worth a look see.

[steele]

Re: Used SR3030 attached to MP C5501

Well, I replaced 3 parts mentioned in RTB, but nothing changed. There is always jam at finisher entry. I checked finisher in service mode, and both entry rollers motor and photosensor are OK.
On a finisher board there are numbers B804551 and B8045122. Finisher firmware is B8045552H. Any idea? As I said there is no firmware aviable for SR3030 on my-ricoh.

[slimslob]

Re: Used SR3030 attached to MP C5501

Check the serial number of the SR 3030. If it is after L9618000664~ then it should have the newer style CPU on the finisher PCB. If it does and the firmware is B8045552N or before, the PCB is toast and will need to be replaced. See TSB B804-006. Firmware for the new style PCB was never released to the field in order to prevent loading it to the old style PCB.

[steele]

Re: Used SR3030 attached to MP C5501

Serial number starts with L9607801.... it must be older PCB

[slimslob]

Re: Used SR3030 attached to MP C5501

Serial number starts with L9607801.... it must be older PCB

The bulletin that you posted was TSB B805-004 not TSB B805-004R. The revised bulletin changed the part number for the sensor harness to B8045421.

You say that the jam is at the finisher entry. How far into the finisher has it gotten or does it stop before the finisher entry roller? I have had flaky sensors in the bridge unit cause a jam with the paper stopped just before the entry roller to the finisher.

Also do not depend on the service mode tests of sensors. Yes, if it shows a sensor bad, the sensor is bad, but a sensor that shows good in the static service test can still be bad in the it might not be responding fast enough. It only takes a fraction of a second delay for a jam to be registered.

[steele]

Re: Used SR3030 attached to MP C5501

Paper leaves bridge unit, and stops directly at the finisher entry rollers (when I move out finisher, paper just fall out from bridge unit). For about 15 seconds, there is an information "Processing..." on a display. After this time LCD displays "JAM 001". I replaced both entrance sensor and stepper motor, without effect. When it comes to bulletin, Ricoh changed me automatically the part number when ordering. Is firmware B8045552H not too old?

[Iowatech]

Re: Used SR3030 attached to MP C5501

Paper leaves bridge unit, and stops directly at the finisher entry rollers (when I move out finisher, paper just fall out from bridge unit).

Sounds like those rollers aren't turning at all. You might clean the bushings for those rollers, on older finishers they had a tendency to fill up with black goo and stall the rollers. Maybe check that all the connectors on the finisher board are seated completely too.
Used to be if a person was fast enough, they could separate the finisher from the mainframe except for the cable, then as a piece of paper came out of the bridge unit they could stick another piece of paper into the finisher entrance and see what happened. I don't recommend doing that though as it would be really easy for a careless person to get hurt.

[Counsel]

Re: Used SR3030 attached to MP C5501

Couple things, Jam 001 is a power on jam usually caused by a door open trigger, this jam usually shows when bridge unit push switches are not working or the magnet is not keeping the bridge flap down it pops up just enough to trigger a jam. Used to be able to start a print and as soon as it starts feeding tap the front of the bridge unit with your screwdriver handle to see if it triggers a jam.

Not on this model but i had one of the older finishers repeatedly jam on me due to a fault in the HDD, it would exit to the shift tray fine but would jam if trying to send it to the top bin of the finisher i fought it for about an hour before realizing that you have to have an HDD to use the finisher function so on a long shot I backed up the address book and did an HDD reformat from the SP mode, reloaded address book and haven't had a jam since. That was an odd one I had not run across before.

If your getting power on jams in your SMC log I will really bet your bridge door switches are faulty those push switches get cruddy inside and the smallest vibration will trigger an open door and stop the machine.

[steele]

Re: Used SR3030 attached to MP C5501

Solution of the problem: firmware version 02.040:17 (B8045552H) does not support MPC 5501. The next version does (02.090:22, B8045552J). I updated finisher firmware to the latest version available - 02.140:27, B8045552N. I received it on special request from Ricoh. In addition, of course, replacement of 3 parts in accordance with the bulletin. List of firmwares and chhangelog for SR3030 in attachment.

Thank You for Your support.

[slimslob]

Re: Used SR3030 attached to MP C5501

Solution of the problem: firmware version 02.040:17 (B8045552H) does not support MPC 5501. The next version does (02.090:22, B8045552J). I updated finisher firmware to the latest version available - 02.140:27, B8045552N. I received it on special request from Ricoh. In addition, of course, replacement of 3 parts in accordance with the bulletin. List of firmwares and chhangelog for SR3030 in attachment.

Thank You for Your support.

That same document is available from rfg-esource here in the US. It is titled as "Firmware History" and had it mentioned that the "J" version or later was needed for the MP C5501, I could have told you that in my first post. Leave it to Ricoh to not provide the information needed. The B8045552N firmware is also available for download on rfg-esource without special request.