Clear user setting and info for lease return Lanier LD620CS

[Guest]

How can I safely do this? I usually work on Canons and just perform the initialize all data. Clears out the user side settings like email, fax stuff and shortcuts.
Who wants rep ? : )

[slimslob]

Re: Clear user setting and info for lease return Lanier LD620CS

SP 5846-050 Initializes all address books in memory.
SP 5832-001 Initializes (formats) the HDD

[logrady2331]

Re: Clear user setting and info for lease return Lanier LD620CS

If it's a lease return then remove the HDD and hand it to the customer. Have them sign your service ticket stating you surrendered the HDD to the customer. Now it's their problem.

[Canon345]

Re: Clear user setting and info for lease return Lanier LD620CS

If it's a lease return then remove the HDD and hand it to the customer. Have them sign your service ticket stating you surrendered the HDD to the customer. Now it's their problem.

Thats a $500 expense. All that needs done is emails deleted. I dont think the machine even has mailboxs.

[slimslob]

Re: Clear user setting and info for lease return Lanier LD620CS

Thats a $500 expense. All that needs done is emails deleted. I dont think the machine even has mailboxs.

Where do you buy disk drives from?

[ruben]

Re: Clear user setting and info for lease return Lanier LD620CS

Your best bet is to manually go through the address book and delete everything you can find, then go to User Tools, hold the # key and press System Settings, Printer Features, etc. The copier will ask you if you want to reset to factory default, you just need to confirm.

Thats a $500 expense. All that needs done is emails deleted. I dont think the machine even has mailboxs.

[slimslob]

Re: Clear user setting and info for lease return Lanier LD620CS

Thats a $500 expense. All that needs done is emails deleted. I dont think the machine even has mailboxs.

Maybe he thinks that he has to buy them directly from Ricoh.

[logrady2331]

Re: Clear user setting and info for lease return Lanier LD620CS

How is it any expense at all? Take the HDD out and send the machine back to the lease company. Simple as that. If there is "an expensive" solution then charge your customer. Or do you work for free?

[logrady2331]

Re: Clear user setting and info for lease return Lanier LD620CS

Canon345: Deleting the address book does not "delete" anything at all. No matter the manufacturer the HDD data can only be broken up into millions of different bytes and disbursed into empty sectors on the HDD. Deleting the data or even doing an all clear in sim mode DOES NOT erase it. As I said, it only breaks the bytes into individual pieces and "finds" and empty spot on the HDD. Any HDD can be deciphered by a savvy tech with the right software and a matching lot-numbered hard drive. True, not just anyone can do it, but the folks who do certainly can recover most any information on a hard drive. How do you think the FBI, CIA etc. manage to recover previously "deleted" information from someone's HDD they tried to erase? By doing exactly as I just described. The ONLY truly secure way to ensure the data remains in the hands of the customer is to remove the HDD from the machine and hand it to them and then say "Drill a hole all the way though it". BAM! Secure and out of your realm of responsibility. Not trying to knock you around, just want to make sure you know what you are up against when it comes to HDD security on ship backs.

[slimslob]

Re: Clear user setting and info for lease return Lanier LD620CS

Canon345: Deleting the address book does not "delete" anything at all. No matter the manufacturer the HDD data can only be broken up into millions of different bytes and disbursed into empty sectors on the HDD. Deleting the data or even doing an all clear in sim mode DOES NOT erase it. As I said, it only breaks the bytes into individual pieces and "finds" and empty spot on the HDD. Any HDD can be deciphered by a savvy tech with the right software and a matching lot-numbered hard drive. True, not just anyone can do it, but the folks who do certainly can recover most any information on a hard drive. How do you think the FBI, CIA etc. manage to recover previously "deleted" information from someone's HDD they tried to erase? By doing exactly as I just described. The ONLY truly secure way to ensure the data remains in the hands of the customer is to remove the HDD from the machine and hand it to them and then say "Drill a hole all the way though it". BAM! Secure and out of your realm of responsibility. Not trying to knock you around, just want to make sure you know what you are up against when it comes to HDD security on ship backs.

Any HDD can be securely erased, but not in the machine. Format function of Ricoh merely writes a blank directory to the disk. To securely erase requires the use of HDD utility software such as Norton Wipe Disk with the drive connected to a computer. For best results,it should be ran at least three times.

[NeoMatrix]

Re: Clear user setting and info for lease return Lanier LD620CS

Canon345: Deleting the address book does not "delete" anything at all. No matter the manufacturer the HDD data can only be broken up into millions of different bytes and disbursed into empty sectors on the HDD. Deleting the data or even doing an all clear in sim mode DOES NOT erase it. As I said, it only breaks the bytes into individual pieces and "finds" and empty spot on the HDD. Any HDD can be deciphered by a savvy tech with the right software and a matching lot-numbered hard drive. True, not just anyone can do it, but the folks who do certainly can recover most any information on a hard drive. How do you think the FBI, CIA etc. manage to recover previously "deleted" information from someone's HDD they tried to erase? By doing exactly as I just described. The ONLY truly secure way to ensure the data remains in the hands of the customer is to remove the HDD from the machine and hand it to them and then say "Drill a hole all the way though it". BAM! Secure and out of your realm of responsibility. Not trying to knock you around, just want to make sure you know what you are up against when it comes to HDD security on ship backs.

According to an old internet article I read....
The USA military procedure for erasing HDD security data is to :
1. Format/Wipe and Zero Write the hard drive 5 or 6 times,
2. Shred the entire harddrive in an industrial shredding machine.
3. Scatter the milled hard drive particles over the highest mountain tops.

How's that for ultra paranoid security procedures ?

I wonder if they have a national HDD shredding day out with the family flying over mountain tops....

[slimslob]

Re: Clear user setting and info for lease return Lanier LD620CS

What it all boils down to is what does the current customer want. Ricoh has published a policy stating that if the customer is concerned about there being confidential information left on the HDD, remove the HDD and hand it to the customer. Otherwise, do with what ever you want.

[Tonerbomb]

Re: Clear user setting and info for lease return Lanier LD620CS

I use MiRay hard drive shredder. it's a good app, but not free. it will erase to just about any gov't or military standard in the world. you do have to connect the HDD to an adapter that connects via usb to a computer.............

[Iowatech]

Re: Clear user setting and info for lease return Lanier LD620CS

For what it is worth, I've used "Eraser", but only a couple of times (not enough for a proper evaluation). But it is free. And so far it seems OK.
(As always, follow the link at your own peril.)

[NeoMatrix]

Re: Clear user setting and info for lease return Lanier LD620CS

For what it is worth, I've used "Eraser", but only a couple of times (not enough for a proper evaluation). But it is free. And so far it seems OK.
(As always, follow the link at your own peril.)

I have my own small HDD app(3K in size) that writes zeros to every track on the HDD. It's so low level that the O/S doesn't recognise a HDD presence.
I have to use another commercially available app to bring it back to a level where it can be partitioned and formatted. It definitely removes the all hacker virus ware specially formatted tracks off the HDD.