Equitrac installation

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  • sharpmind
    Trusted Tech

    250+ Posts
    • Sep 2009
    • 478
    #1

    Equitrac installation

    We were stuck on this problem( see attached picture).We used the same PCC software on two MFP. One machine is working but the other one is not. Can you help me?IMG_20160321_163032.jpg
    Tags: None
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      Re: Equitrac installation

      What are you using as the server address, an IP or hostname? DNS and domain entries in? Can you ping the server from the MFP? Are both MFP's the same model?
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

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        • NeoMatrix
          Senior Tech.

          2,500+ Posts
          • Nov 2010
          • 3514
          #3
          Re: Equitrac installation

          Did you purchase one only Equitac software package an then install it on both machines ?
          Or did you purchase two separate software package$ ?
          Inauguration to the "AI cancel-culture" fraternity 1997...
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            • Moza
              Service Manager

              100+ Posts
              • Feb 2009
              • 232
              #4
              Re: Equitrac installation

              Originally posted by NeoMatrix
              Did you purchase one only Equitac software package an then install it on both machines ?
              Or did you purchase two separate software package$ ?


              2nd this

              If both devices are configured the same I would check the Embedded License assignment

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3945
                  #5
                  Re: Equitrac installation

                  The fact that the buttons are showing up on the MFP screen seem to indicate that the MFP is talking to the EQ server.

                  I would suspect a licensing issue more than anything else.
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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