I have noticed in several at these machines that paper jam occurs when it pulls paper from one cassete. When i check the paper in this cassete , paper is untouched (paper feed roller doesn't touch paper) . If a make a copy from the other cassete and then use again the previous cassete it works ok. I noticed in that casette that when paper cassete motor pulls up paper , it doesn't pulls it up all the way paper feed roller to touch but it has a gap 1 or2 mm .So when paper feed roller tries to pull the paper it doesn;t pulls it because it doesn;t touch it. When i make a copy from the other cassete paper cassete motor pulls up paper at these 1 or mm and it;s ok.
Any idea how to fix it? It is very annoying and confuses customers.
Any idea how to fix it? It is very annoying and confuses customers.
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