ricoh aficio mp w2401 SC899 code

[jakani]

hi everybody

i got the SC899 on Ricoh aficio mp W2401 and i could not solve it

i tried to clear print jobs
removed the network cable
i executed SC reset in SP mode

with no luck , while searching for any other causes of this issue i found that it could be a controller board in worst case scenario or it could be solved with a firmware upgrade ,

have you ever faced this error and solved it ?
can anyone help me the firmware of this machine to try the last solution i got

i appreciate any suggestions
thank you

[tjvincent]

Re: ricoh aficio mp w2401 SC899 code

Is there a print job that is trying to print when it throws the code ?

[jakani]

Re: ricoh aficio mp w2401 SC899 code

Is there a print job that is trying to print when it throws the code ?

no there is no print job at all !

[zed255]

Re: ricoh aficio mp w2401 SC899 code

Is a hard disk option present? I have seen SC899 occur when the HDD becomes corrupted.

[Ottawatech]

Re: ricoh aficio mp w2401 SC899 code

Updating the firmware will resolve this issue, in every case, in my experience.

[jakani]

Re: ricoh aficio mp w2401 SC899 code

Is a hard disk option present? I have seen SC899 occur when the HDD becomes corrupted.

thank you for replying
yes hard disk option is present !

Updating the firmware will resolve this issue, in every case, in my experience.

thank you for replying

can you please send me the firmware of this machine ?
thanks

[jakani]

Re: ricoh aficio mp w2401 SC899 code

Is a hard disk option present? I have seen SC899 occur when the HDD becomes corrupted.

that's what i did eventually changing the hard disk thanks for your advice zed255

first i uninstalled it and powered the machine on and the problem was gone so i changed it

one thing that i didn't test is just to format the old hard disk and see is it going to solve the problem

thanks everybody for your suggestions

[zed255]

Re: ricoh aficio mp w2401 SC899 code

Often formatting is not enough, you need to 'Zero Fill' the disk. HDDs that end up corrupted are almost always usable after zeroing them. I have had very few true disk failures.

[jakani]

Re: ricoh aficio mp w2401 SC899 code

Often formatting is not enough, you need to 'Zero Fill' the disk. HDDs that end up corrupted are almost always usable after zeroing them. I have had very few true disk failures.

thank you very much for the information