RICOH 5002 - Scan & Copy Problems

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  • printertnc
    Technician
    • Jun 2015
    • 68
    #1

    RICOH 5002 - Scan & Copy Problems

    201605051051.pdf201605051108.pdf


    Good evening
    I have a problem with a ricoh 5002 .
    The prints are properly , copies and scans have this defect .
    The central part is like it's faded , unclear .
    It notes that in the checkerboard pattern is perfect in print , copy and scan has this defect
    I attach files
    [ ATTACH ] 32805 [ / ATTACH ] [ ATTACH ] 32806 [ / ATTACH ]
    Tags: None
    • LNorris
      Senior Tech

      500+ Posts
      • Sep 2008
      • 645
      #2
      Re: RICOH 5002 - Scan & Copy Problems

      clean mirrors, led lamp and cis

        Comment

        • printertnc
          Technician
          • Jun 2015
          • 68
          #3
          Re: RICOH 5002 - Scan & Copy Problems

          Originally posted by LNorris
          clean mirrors, led lamp and cis
          Clean all, mirror, lens, and cis, but the problem persists.
          Ricoh recommends changing the optical group but is very expensive


          Thanks

            Comment

            • Dhananjay
              #4
              Re: RICOH 5002 - Scan & Copy Problems

              Originally posted by printertnc
              [ATTACH]32805[/ATTACH][ATTACH]32806[/ATTACH]


              Good evening
              I have a problem with a ricoh 5002 .
              The prints are properly , copies and scans have this defect .
              The central part is like it's faded , unclear .
              It notes that in the checkerboard pattern is perfect in print , copy and scan has this defect
              I attach files
              [ ATTACH ] 32805 [ / ATTACH ] [ ATTACH ] 32806 [ / ATTACH ]
              Clean the optics mirror (total 3) with clean cloth.

                Comment

                • Mark Bbb
                  Service Manager

                  1,000+ Posts
                  • Jun 2012
                  • 1662
                  #5
                  Re: RICOH 5002 - Scan & Copy Problems

                  I don't see a problem on the PDF printouts, probably due to it's loss of QA (due to republishing?).
                  I think what you mean is that the problem only exist in copying or scanning and not in printing mode.
                  So, perhaps the scanner part of the MFP was bend; this sometimes happens when a person has leant on the left front side of the MFP.
                  So, switch off the machine and carefully lift the scanner up (at the left front side of the scanner).
                  But you need to be shure if that is the problem before you do this!
                  It could also be a defective IPU (swap with an other c5002 to be shure).

                    Comment

                    • JOLYNAR
                      Technician
                      • Nov 2012
                      • 44
                      #6
                      Re: RICOH 5002 - Scan & Copy Problems

                      Ciao, ti ho scritto in privato!

                        Comment

                        • Mark Bbb
                          Service Manager

                          1,000+ Posts
                          • Jun 2012
                          • 1662
                          #7
                          Re: RICOH 5002 - Scan & Copy Problems

                          Originally posted by JOLYNAR
                          Ciao, ti ho scritto in privato!
                          birds of a feather flock together ...

                          even in Italy they do it (flock together, I mean)...

                            Comment

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