MP 171 Access Control Range

[sandmanmac]

I was asked to help a collegue setup an MP171 that he picked up for resale
I tried everything I could think of to get this unit to print.
I can ping it, but can't access the WIM.
I did a reset of system settings, a total memory clear. Printer reset in SP mode, etc.
Nothing worked.
Then I finally noticed the Network control range settings at the bottom of the config page (see sample), and figured this must be my issue.
I've never run across this before, but I'm assuming that it was set to only work inside of these specific parameters.
It's easy enough to find where to make these settings on the WIM of another machine, but I can't access it on this one to delete them, and If there's a way to access it on the control panel, I wasn't able to find it .
Then I figured I could just connect my laptop directly, set a static IP within that range, and I'd be able to access the WIM...... but that wasn't the case.
I also tried to telnet in, (which I've never done before), and the connection wasn't able to be made to try and flush it.
Any ideas for me to get around this?

Note: Disregard the current interface settings. That's just where I left it, before I pulled out my last 7 hairs

Thanks!

MP 171 - Config.pdf

[KenB]

Re: MP 171 Access Control Range

Did you check the setting for 802.1x ?

I had an MP 301 with that enabled. It drove me nuts until we found it.

[sandmanmac]

Re: MP 171 Access Control Range

Did you check the setting for 802.1x ?

I had an MP 301 with that enabled. It drove me nuts until we found it.

Thanks Ken.
yes, I did. I remembered seeing that on here on a couple of threads. It's inactive

[sandmanmac]

Re: MP 171 Access Control Range

Well I should have done a little more searching on here myself before posting. I did find this thread, which describes the exact issue I'm dealing with:

http://www.copytechnet.com/forums/connectivity/38736-ricoh-mp4500-config-question-2.html

I did basically what was suggested (in the final post of the thread), as far as setting my laptop to within the range, but was unable to connect.
Maybe it was the subnet mask that was keeping me from doing so? I set it at 255.255.0.0 because that's what it always is when I have it connected directly to a machine, but I think I also tried 255.255.255.0?
Maybe I shouldn't enter a Subnet?

[TonerMunkeh]

Re: MP 171 Access Control Range

Subnets on direct connection IP's without gateways should always be 255.255.255.0 unless Autonet is active. Pain in the arse.

[slimslob]

Re: MP 171 Access Control Range

Try clearing 5801-010 and 5801-011. This should reset all network settings to default.

[sandmanmac]

Re: MP 171 Access Control Range

I think http protocol is disabled, you can enable it via telnet.

Cannot View Web Image Monitor in Browser Ricoh MPC3000

Unfortunately, as I mentioned I was unable to access the machine via telnet either. I'm going to give it another go later.

Try clearing 5801-010 and 5801-011. This should reset all network settings to default.

Tried those, and then did a 5801-001 on top of it all. no luck

[mikedci]

Re: MP 171 Access Control Range

Check sp 5 985 001 is set to 1. If its set to 2 it is still on but disables wim iirc

[sandmanmac]

Re: MP 171 Access Control Range

Check sp 5 985 001 is set to 1. If its set to 2 it is still on but disables wim iirc

Been there too. It's properly set

[TonerMunkeh]

Re: MP 171 Access Control Range

I've just had a thought - what sort of MP171 is it?

[mikedci]

Re: MP 171 Access Control Range

@TM based on the config page its a D069 MP 171 spf.

Any sc's in the history? Tried firmware?... I think the websys is for the wim. What do you get when trying the wim? 404?

[sandmanmac]

Re: MP 171 Access Control Range

@TM based on the config page its a D069 MP 171 spf.

Any sc's in the history? Tried firmware?... I think the websys is for the wim. What do you get when trying the wim? 404?

Yes. It's an SPF
There are No SC's at all in the history
I Updated Firmware yesterday, with fairly current versions, which I have installed on dozens of others units I have in the field.

I actually don't currently have an internet conection at this location (outside of tethering my smartphone). I always connect directly to my laptop, and the message (on Chrome) is :Oops! Google Chrome could not connect to 129.173.1.2 (Yes, I've tried other browsers and another laptop)

I can't telnet in.
Message: connecting to 129.173.1.2....could not open connection to the host on port 23, connect failed.
(Yes, it works with another machine)

EDIT:
I just printed off the I/F settings list and can seee that
FTP/ DIPRINT/TELNET/ WSD, and a few others are set to down. "WEB" is set to up, but again, these are settings that as far as I know can only be changed via the WIM.
Is there a more complete Machine reset other than 5-801 that I'm unaware of that could clear this up

[zed255]

Re: MP 171 Access Control Range

Bit of a stretch, but have you also reset the 'System' User Tools?

User Tools > Scroll to System Settings > Hold down the # and hit OK > Answer YES to resetting defaults.

[sandmanmac]

Re: MP 171 Access Control Range

Bit of a stretch, but have you also reset the 'System' User Tools?

User Tools > Scroll to System Settings > Hold down the # and hit OK > Answer YES to resetting defaults.

Thanks Jason.
Yes, tried that too. No go

[Iowatech]

Re: MP 171 Access Control Range

Those Access Control Ranges sure look like DHCP address ranges, and DHCP is turned on according to the config page.
You've probably already tried turning DHCP off, though.
Just for fun, I tried running tracert on one of the addresses to see who the range was assigned to, but my attempt timed out after 11 hops. Still, you might want to try tracert and see if it helps.