C5501 stuck processing

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • T911
    Senior Tech

    500+ Posts
    • Jun 2007
    • 628
    #1

    C5501 stuck processing

    Showed up and it had sc441 error
    Replaced the itb assly and hard drive. They called back for the machine getting stuck on processing again. I here the duplex motor kick on machine goes in standby then motor shuts off and machine is ready. I start my copy job through dp and it will get stuck on processing again . have to reboot to get it ready after removing jam from dp
    Help appreciated
    Tags: None
    • johnyb
      Trusted Tech

      100+ Posts
      • Feb 2011
      • 167
      #2
      Re: C5501 stuck processing

      Hi

      I haven't ever had this issue on this model, however I have similar issues on the Katana model (Pro 1107), this ended up being the fuser coming out of its position slightly during runs.
      Its worth a check around the fuser...
      Had duplex one way clutches cause issues on this device.
      Had wiring harness at the bottom of door, and earth strap break connection.
      Had wiring harness in rear of machine rub onto fuser drive motor, this gives weird jamming issues..

      Hope any of the above help

        Comment

        • T911
          Senior Tech

          500+ Posts
          • Jun 2007
          • 628
          #3
          Re: C5501 stuck processing

          Originally posted by johnyb
          Hi

          I haven't ever had this issue on this model, however I have similar issues on the Katana model (Pro 1107), this ended up being the fuser coming out of its position slightly during runs.
          Its worth a check around the fuser...
          Had duplex one way clutches cause issues on this device.
          Had wiring harness at the bottom of door, and earth strap break connection.
          Had wiring harness in rear of machine rub onto fuser drive motor, this gives weird jamming issues..

          Hope any of the above help

          I was thinking fuser not keeping temp and also laser just stopping but no codes. Maybe toner supply not fast enough. But it just locks up. I think I'll just go back with the sink and do a process of elimination. Fuser laser some pumps and maybe even the dp io and bcu PCB. Any more ideas appreciated. Maybe there is a tsb out there I don't know about. Thx much

            Comment

            • TonerMunkeh
              Professional Moron

              2,500+ Posts
              • Apr 2008
              • 3865
              #4
              Re: C5501 stuck processing

              Sounds like that new HDD has a fault. Does it do the same thing with the old one attached? What was the reason for replacing it in the first place?
              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

              Hit it.

                Comment

                • T911
                  Senior Tech

                  500+ Posts
                  • Jun 2007
                  • 628
                  #5
                  Re: C5501 stuck processing

                  Originally posted by TonerMunkeh
                  Sounds like that new HDD has a fault. Does it do the same thing with the old one attached? What was the reason for replacing it in the first place?
                  I replaced the HD because of the processing problem. That's why I brought it with me when I went back to replace the itb assly. Yes it does the same with the old HD.

                    Comment

                    • T911
                      Senior Tech

                      500+ Posts
                      • Jun 2007
                      • 628
                      #6
                      Re: C5501 stuck processing

                      Originally posted by T911
                      I replaced the HD because of the processing problem. That's why I brought it with me when I went back to replace the itb assly. Yes it does the same with the old HD.

                      By the way it was the dp 3040 reg sensor and pad

                        Comment

                        Previous template Next
                        Working...