Ricoh Savin MP 4002 and 5002 LDAP Issues

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  • alexdev50
    • May 2025

    #1

    Ricoh Savin MP 4002 and 5002 LDAP Issues

    I am having an issue with the LDAP settings on two of my copiers. I have configured them and they work with communicating to the server but I am running in to two different issues on both of them.

    1. I can only search by email, if I search by name it pulls 0 results back.

    2. It takes over 45 seconds for it to finally pull results when searching. I did this exact configuration on a few bizhubs in the office and it takes 1-3 seconds every time to pull the information. I am not sure where I could have misconfigured especially since it sees the server.

    Any ideas?

    Thanks.
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