Ricoh MP5000 jams

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  • dustzona
    Technician

    50+ Posts
    • Mar 2015
    • 83

    #1

    Ricoh MP5000 jams

    Have a customer with a MP5000 that only on the first copy job of the day. It's been a perpetual problem for quite a long time. I was hoping someone else has had a similar problem. It never jams when I'm there ,but they tell me that there is paper stopped in multiple areas. doesn't matter which cassette it pulls from.
  • PJF
    Technician
    • Jul 2014
    • 32

    #2
    Re: Ricoh MP5000 jams

    For me morning jams on those machines has more often then not been the solenoid in the interchange unit (above the fuser) sticking.

    More info would help, what jam location does the SMC show?

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    • NeoMatrix
      Senior Tech.

      2,500+ Posts
      • Nov 2010
      • 3514

      #3
      Re: Ricoh MP5000 jams

      Correct Model MPC5000 or MP5000?

      What is the error or jamb code on the display?
      What does the SMC report show about individual sensor jambs?
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