I saw from a previous post dated Feb. of 15 asking about the reliability of this series (40-60). We have placed about 20 of these machines or more to our customers without any major issues until this week. Back in early 15 no one had any info about the reliability other than some noise issue at the exit area and the PCDU leaking toner.
Long story short, I have a new unit (5054) doing 20-25k per month, it now has 27k on it,that is spitting out toner from the top of the PCDU and is coating the ID sensor and transfer roller unit. The SMC is showing over 300 SC370 codes (bad ID sensor VSG error) and other process control errors all pointing to a bad ID sensor.
I have 2 questions.1- where in the SMC report is the current value listed for the ID sensors VSG\VSP. SP 3320-13 is showing 4.5 and 14 is showing 3.5. I though that a reading of 0.0 on 3075 may have been the tell tale sign of a bad ID sensor but it looks like its only a offset voltage adjustment.
2- I saw when I ordered the new PCDU that the old part is very different, the new is a D202 number and the old one started with D869. I'm guessing that Ricoh changed the PCDU in early production because of the toner spilling out as stated in the feb of 15 post, just a guess. Is there anyone out there who is having this issue with units doing more than 20k per month? Too much volume on a PCDU that was designed for a 30cpm machine?
Thanks
Long story short, I have a new unit (5054) doing 20-25k per month, it now has 27k on it,that is spitting out toner from the top of the PCDU and is coating the ID sensor and transfer roller unit. The SMC is showing over 300 SC370 codes (bad ID sensor VSG error) and other process control errors all pointing to a bad ID sensor.
I have 2 questions.1- where in the SMC report is the current value listed for the ID sensors VSG\VSP. SP 3320-13 is showing 4.5 and 14 is showing 3.5. I though that a reading of 0.0 on 3075 may have been the tell tale sign of a bad ID sensor but it looks like its only a offset voltage adjustment.
2- I saw when I ordered the new PCDU that the old part is very different, the new is a D202 number and the old one started with D869. I'm guessing that Ricoh changed the PCDU in early production because of the toner spilling out as stated in the feb of 15 post, just a guess. Is there anyone out there who is having this issue with units doing more than 20k per month? Too much volume on a PCDU that was designed for a 30cpm machine?
Thanks
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