MP4002

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  • GeorgeBest
    Senior Tech

    500+ Posts
    • Jul 2009
    • 516
    #1

    MP4002

    Hi,

    installed machine few months ago.
    Customer complains that when they are scanning and
    some printjobs are send the same time, the scans stops, print one page,
    then scans one page, print one page. . etc etc (?)

    Never seen this on a machine with standard adjustments.
    Someone a clue here...

    thanks in advance
    Tags: None
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      Re: MP4002

      With a fault that odd I usually assume the customer is talking shit if I don't see the fault occur myself. Firmware would be your best start.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • mikadonovan
          Senior Tech

          Site Contributor
          2,500+ Posts
          • May 2008
          • 2931
          #3
          Re: MP4002

          You might want to run SMC non-default data and see if anything points to that issue.
          NEVER ASSUME ANYTHING

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36796
              #4
              Re: MP4002

              You might want to check the speed of their network and the speed setting of the network port. If it is running 10Mbps half duplex, this could happen. In half duplex, communication goes in one direction at a time only.

                Comment

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