Prints only one set then errors

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  • jrstine
    Technician
    • Oct 2016
    • 10
    #1

    Prints only one set then errors

    I have a Ricoh c2504 that on one laptop, when you send a print job to the machine and you ask for multiple sets the machine will only print one set then will error out. So, if you have a 5 page document and you want 5 sets, when you send the job only one 5 page set will print and the other 4 will error and can't be printed at the machine. You have to delete the job for printing to even continue for other users.

    I know this is an issue specifically with the users laptop. I know there has to be a setting in the laptop that is causing this because it does not happen with the other PC's. Does anyone have any idea as to what could be causing this? The laptop is a Toshiba running Windows 10. I tried using the following drivers: The Ricoh MP C2504 PCL5 and the Ricoh MP Class Driver.

    Thanks
    Tags: driver, error, multiple, printing, ricoh
    • TonerMunkeh
      Professional Moron

      2,500+ Posts
      • Apr 2008
      • 3865
      #2
      Re: Prints only one set then errors

      Usually this is a paper size or type mismatch. Make sure the driver has picked up the options and paper sizes from the machine, NEVER use the Class driver as it is shit, and make sure the machine is being printed to via a TCP/IP port, not a WSD port. Are there any certain paper types set on the machine, i.e. thick paper, card etc.
      It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

      Hit it.

        Comment

        • jrstine
          Technician
          • Oct 2016
          • 10
          #3
          Re: Prints only one set then errors

          Originally posted by TonerMunkeh
          Usually this is a paper size or type mismatch. Make sure the driver has picked up the options and paper sizes from the machine, NEVER use the Class driver as it is shit, and make sure the machine is being printed to via a TCP/IP port, not a WSD port. Are there any certain paper types set on the machine, i.e. thick paper, card etc.
          I know what you mean about the Class Driver. But, I wanted to rule out any possibility of it being caused by a driver. There is no specific paper issues. As I said, the other computers print any and everything just fine, including the same documents that the failing PC is trying to send. They are using a TCP/IP port. I have created new documents on the affected laptop that are Word documents set for standard paper and 8.5x11 and ask for two copies of it and when it prints I only get the first print set and when it gets done with that first one and starts the second, the error occurs and you can't force print the document out. You have to delete it. Thanks for your response.

            Comment

            • Zeldaman
              Senior Tech

              500+ Posts
              • Mar 2011
              • 946
              #4
              Re: Prints only one set then errors

              Hi there!
              The customer has probaly the hook on rotation-sort in the driver. Go to the printer sp-mode & set bit-sw 5 (sp1001-005) to 00000010 (02H).
              Greetings...

                Comment

                • jrstine
                  Technician
                  • Oct 2016
                  • 10
                  #5
                  Re: Prints only one set then errors

                  Thank you! I will check this out and let you know.

                    Comment

                    • qbert69
                      Service Manager

                      1,000+ Posts
                      • Mar 2013
                      • 1152
                      #6
                      Re: Prints only one set then errors

                      I have heard of MORE problems of upgrades to Windows 10!...if it is a clean install--from scratch of Windows 10, there seem to be fewer problems....in other words, if you upgrade to Windows 10 from a prior operating system...

                      It's a CRAPSHOOT!

                      Good Luck!

                      REACH FOR THE STARS!!!
                      Konica Minolta Planetariums!
                      https://www.konicaminolta.com/planet...gma/index.html

                        Comment

                        • jrstine
                          Technician
                          • Oct 2016
                          • 10
                          #7
                          Re: Prints only one set then errors

                          Thanks! I think that is exactly the problem I am dealing with.

                          Originally posted by qbert69
                          I have heard of MORE problems of upgrades to Windows 10!...if it is a clean install--from scratch of Windows 10, there seem to be fewer problems....in other words, if you upgrade to Windows 10 from a prior operating system...

                          It's a CRAPSHOOT!

                          Good Luck!

                            Comment

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