Info about mpc300 & mpc2051 pcu- fusing unit

[davel]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

They probably won't renew the contract as the machines are too old, six years! Overdue for replacement.

[guitar9199]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

Product Support Guide for the C2051 specifies that the fusing belt unit and pressure roller be replaced at 180K. There is no "Cleaning roller"

Actually I should have said "Oil Supply Roller"... I work on so many brands, I sometimes get the terminology mixed up.

Thanks...

[sturmtrooper]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

They probably won't renew the contract as the machines are too old, six years! Overdue for replacement.

We just picked up a C2051 from a Ricoh state contract recently. A few weeks ago we picked up a MP2000 adn MP2550, also a state contract. So who knows.

But since they are probably a single client Ricoh may push harder.

[fshead]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

Well i don't think that is silly to require change of parts based on the PM value and not before it is totally worn, the specs are there for a reason .
For example in the cars they say that the oil must be changed at 20000km but if you don't change the car will still function but the consequences are unknown to the life of the engine .
As i said all other vendors replace these parts on time and not when they are totally worn out ( i don't have problem with 5-10% more).
The cpc i pay is for all everything including toner to be changed and for the tech on site support , so i have already paid for these costs.
My understanding is that they don't change anything and when the time comes they will refuse to renew the contract and i would have a totally unserviced machine which will require a lot of money in order to work

I mean really after 6 years of use you want to try to sell them........
probably a real PITA customer to deal with anyway.......

[sandmanmac]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

Well i don't think that is silly to require change of parts based on the PM value and not before it is totally worn, the specs are there for a reason .
For example in the cars they say that the oil must be changed at 20000km but if you don't change the car will still function but the consequences are unknown to the life of the engine .

Your car comparison doesn't apply. Nothing's going to seize up and take out your ENGINE here.
What do you seriously expect to accomplish here?
Take it up with your service company!
I personally have several of these out both on time and materials and on maintenance agrements.
PM cycles are more related to rotations than actual copies.
To go back to your car analogy: a machine that performs larger runs, rather than 1 or 2 page jobs all day, will generally see the consumables last far longer. It's the starting and stopping that reduces life....Kind of like how highway miles Vs. City miles are so much easier on your car.

I dropped supplies at a time and materials customer just the other day that has done 100K colour, and 120k black on a C2051 and it makes perfect copies. They haven't replaced anything except toner so far, so to turn the page back on you, should I be telling them, "you HAVE to replace these parts because they're WAY past PM and they should have failed by now" . I'd call that making unnecessary replairs to pad the invoice wouldn't you?

So why is it not the same the other way around? Sometimes parts go very prematurely and the service company has to come good for them and loses money. Sometimes they run beyond, and they make money. That's life.

Having said all that, There is no way that your machine with 210K hasn't had some or all PCU's replaced a t minimum. Just because it's not recorded on a piece of paper somewhere or whatever you have

[slimslob]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

PM cycles are more related to rotations than actual copies.
To go back to your car analogy: a machine that performs larger runs, rather than 1 or 2 page jobs all day, will generally see the consumables last far longer. It's the starting and stopping that reduces life....Kind of like how highway miles Vs. City miles are so much easier on your car.

I agree that rotations are more important than copies. When copies or prints are made the ITB, PCDUs and fusing unit start rotating as soon as process starts. As an example, the ITB has to move past the cleaning unit then all of the drum units to pickup toner and finally to the PTR to apply the toner to the paper. They then continue to rotate until the page has been delivered to the exit tray. That is extra rotations at the start and the end of each job. The longer the job, the fewer the average extra rotations per page. The only PM parts that actually are rotations per page in nearly constant are the paper feed rollers and even for them there is a variation due to paper length.

[mikadonovan]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

Well that is a first , we have machines from others vendors for example konica minolta and everything gets changed when the PM life reaches regardless of problem or not . This is why we pay a specific cost per page that includes that.
If the case was that these parts where changed when they were a real mess and totally worn then there was no need to pay a service contract at the first place with higher cost per page.
In case this is how Ricoh works then we never gonna buy again from them as at the end we will have machines that not worth anything and if we try to sell them who would buy a machine that has nothing changed in years?

You won't get much (a few hundred if that) for an old machine like a c300. I have had many of these in the field, and they ran with parts frequently exceeding projected lifecycle. I see you didn't mention a problem with the machine, so I expect your service provider is treating you just fine. Sounds like you just don't like a service contract. Next machine , just put it on a pay per call basis and see what happens. The LD unit alone in these costs more than $1400.00.

[fshead]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

You won't get much (a few hundred if that) for an old machine like a c300. I have had many of these in the field, and they ran with parts frequently exceeding projected lifecycle. I see you didn't mention a problem with the machine, so I expect your service provider is treating you just fine. Sounds like you just don't like a service contract. Next machine , just put it on a pay per call basis and see what happens. The LD unit alone in these costs more than $1400.00.

For all we know this guy could have had a non pm parts contract but will moan aloud after paying half what most companies charge for a contract.
I ve seen and dealt with accounts like that,charge me nothing but give me everything..
PLUS if you didnt pay attention in a six year contract cycle then that is on you.............

[Cipher]

Re: Info about mpc300 & mpc2051 pcu- fusing unit

Actually I should have said "Oil Supply Roller"... I work on so many brands, I sometimes get the terminology mixed up.

Thanks...

There is a oil supply roller ass'y for the MP C2051 fusing unit.
But it is not fitted as standard, it's was made available as optional add-on.