MP 2000 output in wrong orientation

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  • sturmtrooper
    Copier Combobulator

    500+ Posts
    • May 2016
    • 587
    #1

    MP 2000 output in wrong orientation

    Have a customer who says that the machine will at random output the image SEF, machine has 8.5x11 LEF in tray one and 8.5x5.5 LEF in tray two. Haven't observed it myself so I'm not sure what could cause it. Paper size/orientation sensor under glass seem to be working properly. Not the first time they have mentioned this.

    Could be user error but I'm not really sure.

    Ideas?
    Tags: None
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3978
      #2
      Re: MP 2000 output in wrong orientation

      Dirty sensors on the adf feed table? or maybe the sensor board itself on the table could be a little 'gunked" up
      Just a guess...

        Comment

        • NeoMatrix
          Senior Tech.

          2,500+ Posts
          • Nov 2010
          • 3514
          #3
          Re: MP 2000 output in wrong orientation

          Printing ,copying or Fax ?
          Could it be a print driver custom setting when printing from PC ????
          Inauguration to the "AI cancel-culture" fraternity 1997...
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            • TonerMunkeh
              Professional Moron

              2,500+ Posts
              • Apr 2008
              • 3865
              #4
              Re: MP 2000 output in wrong orientation

              Rotate sort could be enabled in the driver. Is the image rotated correctly on the SEF output?

              o_1600l2ps.pdf
              Last edited by TonerMunkeh; 02-01-2017, 03:14 PM.
              It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

              Hit it.

                Comment

                • mikadonovan
                  Senior Tech

                  Site Contributor
                  2,500+ Posts
                  • May 2008
                  • 2931
                  #5
                  Re: MP 2000 output in wrong orientation

                  Could be they are copying an off size document off the glass with incorrect scan settings.
                  NEVER ASSUME ANYTHING

                    Comment

                    • sturmtrooper
                      Copier Combobulator

                      500+ Posts
                      • May 2016
                      • 587
                      #6
                      Re: MP 2000 output in wrong orientation

                      Originally posted by NeoMatrix
                      Printing ,copying or Fax ?
                      Could it be a print driver custom setting when printing from PC ????
                      Copy only, this machine does not have the print option installed. I don't remember if it has a fax but they only mentioned it happening while making copies.

                      I'll check the ADF paper size sensor as well next time I'm there.

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