Problem with copier Ricoh C3002

[copyaction]

Re: Problem with copier Ricoh C3002

Select 1sided to 2 sided for that blank yellow box on your customization screen.
then make sure not of them are selected on your copy home screen and set as default

[Imprestik]

Re: Problem with copier Ricoh C3002

Is it just me or is this guy overthinking the situation

Just put your single sided document in the document feeder or glass and press the green button

Job done

[Imprestik]

Re: Problem with copier Ricoh C3002

also on another note

if you go into user tools then hold down the # key and press copy/document server it will ask you would you like to default all options which you would select yes

then the copy screen will be default as if it just got turned on for the first time

[diegovaz]

Re: Problem with copier Ricoh C3002

Is it just me or is this guy overthinking the situation

Just put your single sided document in the document feeder or glass and press the green button

Job done

So what's the problem, when I put a document in the feeder with more than one page, even without being selected in the panel for the copy to be duplex, the machine takes the copy in duplex. If I go in the configuration of the machine in copy / document server and disable the option duplex the button to start the copy is disabled, it is in red!

[diegovaz]

Re: Problem with copier Ricoh C3002

There is no 1 Sided to 1 Sided. If both 1 Sided to 2 Sided and 2 Sided to 2 Sided are on the Copy function screen and neither are selected, then you are in 1 Sided to 1 Sided. If one of them is missing, ypu don;t know if it i s selected or not.

In all the machines that I have worked on, this is the default of the duplex options are not activated in the panel, the copy would have for logic being 1 to 1. But what is happening in this machine and that even if all the duplex options are Disabled the result of the copies leave in duplex!

[Imprestik]

Re: Problem with copier Ricoh C3002

If thats the case what I would do first

as mentioned above user tools, then hold down the # key and select copier/document server and revert everything back to factory

if that doesn't work, ram clear the the copier in service mode and see what happens

[diegovaz]

Re: Problem with copier Ricoh C3002

If thats the case what I would do first

as mentioned above user tools, then hold down the # key and select copier/document server and revert everything back to factory

if that doesn't work, ram clear the the copier in service mode and see what happens

I already did that, and I still have the same problem. I'm inclined to believe that she has a problem with her SO. The bad and that she is not accepting a command to reset the factory.

[TonerMunkeh]

Re: Problem with copier Ricoh C3002

Have you tried memory clearing the copier app in SP modes?

[diegovaz]

Re: Problem with copier Ricoh C3002

If thats the case what I would do first

as mentioned above user tools, then hold down the # key and select copier/document server and revert everything back to factory

I tried this way, but also without success.

if that doesn't work, ram clear the the copier in service mode and see what happens

How to proceed to this option?

[copyaction]

Re: Problem with copier Ricoh C3002

Already tried to make a customization, but also does not appear the option from 1 to 1!

[ATTACH=CONFIG]35915[/ATTACH]

there is no 1 to 1 option and you don't need it.
what happened after you did what I suggested?

[diegovaz]

Re: Problem with copier Ricoh C3002

there is no 1 to 1 option and you don't need it.
what happened after you did what I suggested?

I did, but the problem persists.

[sandmanmac]

Re: Problem with copier Ricoh C3002

This is getting frustrating, because I truly don't think you're understanding what we've all been trying so hard to explain.
I'll try one last time:
Whether you like it or not, the machine is set in DUPLEX mode, there is no 1 to 1 mode (per say). You need to DISABLE the duplex mode which is turned on - but hidden. This will produce 1 to 1 copies.
On the screenshot you provided before (edited below), you need to touch the button I've circled (duplex). It will move to the yellow box above it (notice that the other 3 boxes that are shown are the 3 that already appear on your home screen)
Press ok, and then you'll see on it the home screen hi-lighted (enabled). If you de-select it, you will get your 1 to 1 copies. Once De-selected, follow the steps given above to "program as the default"


Screen.jpg

[diegovaz]

Re: Problem with copier Ricoh C3002

Folks,


Good Morning!


I apologize for the persistence ...
I've tried exactly every tip that was posted, and as this is one of the best support crosstalkers I know of, I only have to ask you for help.


My friend sandmanmac, I made a video where I show all the settings executed and still the machine does not respond as it should ....


Thank you in advance for your attention!

https://youtu.be/Pi9DCGTsm6M

[sandmanmac]

Re: Problem with copier Ricoh C3002

My friend sandmanmac, I made a video where I show all the settings executed and still the machine does not respond as it should ....

Thanks for clearing that up.
It is very strange. The screen settings are correct.
I don't think it's been suggested yet.... reloading/ updating all the firmware would be my next step, and outside of that, I'm fresh out of ideas

[slimslob]

Re: Problem with copier Ricoh C3002

Folks,


Good Morning!


I apologize for the persistence ...
I've tried exactly every tip that was posted, and as this is one of the best support crosstalkers I know of, I only have to ask you for help.


My friend sandmanmac, I made a video where I show all the settings executed and still the machine does not respond as it should ....


Thank you in advance for your attention!

https://youtu.be/Pi9DCGTsm6M

Looking at your video, I noticed that there is a small yellow up arrow at the bottom of the Dup/Combine button at the bottom of the screen. This means that there is something set there. That is where your problem is.