SMB scanning issue on AF2022

[scoobysteve]

Hi All,

I've tried setting up a client to scan to SMB today on a AF2022. the destination is a shared folder called data.

I've typed in the path \\server\data via the control panel and then did a browse network to see if the copier could see the path. the copier was able to see the path however i got a message indicating that it could not login with the username and password.

I then asked one the staff to come and type in their username and password and it failed. I tried this with 2 different staff and neither worked. These staff are actually logged onto their PC's and able to access that data share.

I then created a new user in AD called scanner and gave it a password. I gave the scanner user full control in permissions and security tabs of the share (as well as the everyone group which Scanner should be a member of).

I still could not login. I tried domain\username as well as username@domain and nothing worked.

I tried just putting the name of the server in the path field and did a browse and it seems like i dont have access to the root location of the server, thus it wont let me browse to the data folder.

If anyone has any ideas that i could try, it would be greatly appreciated. thank you.

Kind Regards,
Steve

[cobiray]

What OS are they running on the server? There was a bulletin about 2003 Server I think, not able to SMB scan. Try scanning to a work station with XP or 2K on it to verify it's not a rights issue.

[scoobysteve]

now that you've mentioned that, there was a bulletin about a GPO stopping SMB scanning on Domain Controllers.

I always give this info out to client IT when they have trouble, but totally forgot all about it.

thanks mate for refreshing my mind.

[Star]

There is a custom firmware for 2022/2027 that deals
with this issue.

Regards