MP C3501/4501 No WIM access

[ABS tect]

I just had three 01's come in with a whole lot of security and passwords on it...I reformatted the HDD (5-832-001), i executed 5-846-046 (which allowed me to get into administrator settings). Web and HTTP are up (which were my issues previously), but i still cannot get into the Web image monitor!

When i type in the IP address it says that it uses an unsupported protocol...look at the image i have attached.

I have a working 01 right next to it and i am trying to get everything to match exactly up, as far as system settings are concerned i believe they are identical. However, these three 01's have an option to "ERASE ALL MEMORY" under administrator tools, I have not seen that before or maybe i have but just glanced over it, I'm guessing this is different then SP 5-801?? Cause i don't want to do that nor do i think i have to. So my guess is there is a certificate on this machine that is preventing me from connecting, some ssl server certificate maybe...anyways i looked up the erase all memory and it says that it will delete SSL server certificates along with other stuff.

So should i perform that and if i do it gives me the option to #1. NSA #2. DoD #3. Random Numbers (3 times) What do those stand for and which should i carry out.

Thanks!

20170511113840051.pdf

[slimslob]

Re: MP C3501/4501 No WIM access

SP 5801-010, 011 and 020. SP 5825-091 should be 1. Check the settings in SP 5848, 5885 and 5985.

[omorales]

Re: MP C3501/4501 No WIM access

Enter with the name of (host).
Https: // hostname
Http: // hostname

[ABS tect]

Re: MP C3501/4501 No WIM access

SP 5801-010, 011 and 020. SP 5825-091 should be 1. Check the settings in SP 5848, 5885 and 5985.

Well that definitely helped! I can now print (forgot to mention i couldn't before)

However still getting the same message when i try to access the WIM. 5828-91 is set to 1. 5848 and 5885 are all default and 5985 are both set to 1 (all of which match the good machine)

I no longer however have the option to do an "erase all memory" under administrator tools.

So all in all progress but still cant get in

[ABS tect]

Re: MP C3501/4501 No WIM access

Enter with the name of (host).
Https: // hostname
Http: // hostname

That did not work

[COPIERMAN]

Re: MP C3501/4501 No WIM access

go to user tools, system , administrator tool tab look at network security level is it set to level 0 if not you have have to login as administrator on copier will need to turn on admin. auth. management then exit out of user tools then go back in and log in user admin and no password then you can make change on network security level.

[ABS tect]

Re: MP C3501/4501 No WIM access

go to user tools, system , administrator tool tab look at network security level is it set to level 0 if not you have have to login as administrator on copier will need to turn on admin. auth. management then exit out of user tools then go back in and log in user admin and no password then you can make change on network security level.

Did that...set it to 0...still can't get in

[COPIERMAN]

Re: MP C3501/4501 No WIM access

I look at your config page notice no IP address in DNS config section . Try putting it in auto dhcp for both ip address and DNS config and see if that make a difference.

[ABS tect]

Re: MP C3501/4501 No WIM access

I look at your config page notice no IP address in DNS config section . Try putting it in auto dhcp for both ip address and DNS config and see if that make a difference.

Nope still the same thing...this is what it says each time The client and server don't support a common SSL protocol version or cipher suite.

[COPIERMAN]

Re: MP C3501/4501 No WIM access

look it up and looks like your browser is not letting it communicate because of ssl security. web browser are using SSL certificate you will have to tell browser that it is a trusted site and ok to use. i had to do that on firefox when they started this type of security.

[ABS tect]

Re: MP C3501/4501 No WIM access

look it up and looks like your browser is not letting it communicate because of ssl security. web browser are using SSL certificate you will have to tell browser that it is a trusted site and ok to use. i had to do that on firefox when they started this type of security.

But why is it only on this machine? Every other machine lets me in just fine...i don't want to change my web browsers security to allow access to the printer, i would like to change the printers security. Yet i believed i already did that with setting the network security to 0.

Do you think the only thing left to do is a all memory clear?? Would hate to do that but i do have the birth certificate

[Elmo]

Re: MP C3501/4501 No WIM access

Just a thought but has it got a 2nd administrator set up
ive come across this before you need to turn the 2nd admin off
to allow the 1st admin to have full control of settings

[PacketSniffer]

Re: MP C3501/4501 No WIM access

But why is it only on this machine? Every other machine lets me in just fine...i don't want to change my web browsers security to allow access to the printer, i would like to change the printers security. Yet i believed i already did that with setting the network security to 0.

Do you think the only thing left to do is a all memory clear?? Would hate to do that but i do have the birth certificate

Update the Network Support Firmware, that should sort it looking at the release notes.

Or Telnet in and "SET SSL DOWN" (remember to logout properly then delete the certificate)

[slimslob]

Re: MP C3501/4501 No WIM access

But why is it only on this machine? Every other machine lets me in just fine...i don't want to change my web browsers security to allow access to the printer, i would like to change the printers security. Yet i believed i already did that with setting the network security to 0.

Do you think the only thing left to do is a all memory clear?? Would hate to do that but i do have the birth certificate

Have you tried comparing non defaults between the machines?

Just a thought but has it got a 2nd administrator set up
ive come across this before you need to turn the 2nd admin off
to allow the 1st admin to have full control of settings

Would give a login error not unsupported protocol.

Update the Network Support Firmware, that should sort it looking at the release notes.

Or Telnet in and "SET SSL DOWN" (remember to logout properly then delete the certificate)

SP 5801-011 NCS will reset all of these back to default. The only other thing to try is SP 5846-046 in factory SP mode

[ABS tect]

Re: MP C3501/4501 No WIM access

Have you tried comparing non defaults between the machines?



Would give a login error not unsupported protocol.



SP 5801-011 NCS will reset all of these back to default. The only other thing to try is SP 5846-046 in factory SP mode

Yes i have compared non defaults and at first there were some things i thought could be it but after i did the resets in 5-801 that you told me to most all went back to normal. Here is the non default list now in case you see something i don't non-default.pdf

No there is not a 2nd admin, and i already did 5-846-046

Updated firmware

Just performed a software reset as well just to see...no go.

Do you think an all memory clear will fix it? nothing else seems to be working, i don't mind inputting the info if it makes it work.