Ricoh MPC5000 - Bold print only when printing

[Hadster]

I feel that this is a driver issue but would like another view. The customer's PCL6 driver seems to be the cause because the RPCS driver doesn't do the bold print AND it seems to be mainly with this particular document. However, I have seen it on other documents. She is VERY picky and likes the PCL6 color better of course! I have seen this on a old MPC3500 as well. Any idea's of how to resolve this issue would be greatly appreciated!

[slimslob]

Re: Ricoh MPC5000 - Bold print only when printing

Replace the black transfer roller in the ITB unit. Replace anything that is more than 125% of recommended PM count.

Also make the adjustments in the attached.

Service Program (SP) Settings.pdf

[Hadster]

Re: Ricoh MPC5000 - Bold print only when printing

Thanks Slimslob, I'll give it a shot and let everyone know the outcome!

[saburnsjax]

Re: Ricoh MPC5000 - Bold print only when printing

The font looks like Calibri.... was the document printed from Adobe PDF? If so, there is a known issue with PCL drivers and Adobe when printing certain fonts, and Calibri is one of them.

See the discussion over on this other thread:

http://www.copytechnet.com/forums/konica-minolta/118833-pdfs-printouts-different-character.html

(That is a Konica thread but the problem is with all PCL drivers as far as I know not just Konica... at least I can say from a "user" perspective I have had this happen on both Konica and Ricoh MFPs).

[Hadster]

Re: Ricoh MPC5000 - Bold print only when printing

The font looks like Calibri.... was the document printed from Adobe PDF? If so, there is a known issue with PCL drivers and Adobe when printing certain fonts, and Calibri is one of them.

See the discussion over on this other thread:

http://www.copytechnet.com/forums/konica-minolta/118833-pdfs-printouts-different-character.html

(That is a Konica thread but the problem is with all PCL drivers as far as I know not just Konica... at least I can say from a "user" perspective I have had this happen on both Konica and Ricoh MFPs).

Is there a fix?

[saburnsjax]

Re: Ricoh MPC5000 - Bold print only when printing

As far as I know there is no fix other than switch to a PS driver or change font, Arial is a good substitution.

I believe if you print natively from Word it doesn't happen, but if you save to PDF and print from PDF then it is an issue.

[Gary Bowen]

Re: Ricoh MPC5000 - Bold print only when printing

I have had an identical problem with a MP C2500 when printing PDF's. As a work around I changed "4 Color Graphic Mode" from "Photo Priority" to "Text Priority" (USER TOOLS/Counter, Printer Features, Maintenance). The permanent fix was to install the PostScript 3 Option.

[BEBEDELFUTURO]

Re: Ricoh MPC5000 - Bold print only when printing

Update the firmware or look for a special one to solve the error

[sandmanmac]

Re: Ricoh MPC5000 - Bold print only when printing

The permanent fix was to install the PostScript 3 Option.

x2 on this

[Hadster]

Re: Ricoh MPC5000 - Bold print only when printing

I had customer piece by piece delete part of her page to see if there was something in that particular document causing the issue. And sure enough the title on the top was causing the issue. After we reduced the font size of the title the bold shrunk in size in the paragraph below and when we deleted the title all together the bold was gone. So, it appears to be with just her document.
Cheers to Saburnsjax for the font suggestion! Put me on the right track!
PS has already been installed by the way.
Thanks everyone for your help!!!!!

[sandmanmac]

Re: Ricoh MPC5000 - Bold print only when printing

PS has already been installed by the way.
Thanks everyone for your help!!!!!

But you're not using the PS driver

[Hadster]

Re: Ricoh MPC5000 - Bold print only when printing

But you're not using the PS driver

We tried PCL6, PCL5, RPCS and PS drivers all with the same result.

[keithxxiii]

Re: Ricoh MPC5000 - Bold print only when printing

How bout changing the settings from vector to raster or vice versa?

[ldharnden]

Re: Ricoh MPC5000 - Bold print only when printing

I feel that this is a driver issue but would like another view. The customer's PCL6 driver seems to be the cause because the RPCS driver doesn't do the bold print AND it seems to be mainly with this particular document. However, I have seen it on other documents. She is VERY picky and likes the PCL6 color better of course! I have seen this on a old MPC3500 as well. Any idea's of how to resolve this issue would be greatly appreciated!

Is it just me or does it look like the "bold" text is a black 4-color build versus just black? I would have her check her document and make sure type settings are not all over the place. This is especially true if she is using Word. Also, I have seen for example, a user using two different versions of a typeface in there document. Even though it is Helvetica they are using a Opentype and a Truetype version. This will most certainly cause very subtle differences in rendering.

[Hadster]

Re: Ricoh MPC5000 - Bold print only when printing

I'm not sure what happened to the rest of this thread but I posted previously the solution. It was her document that was causing the issue. We started pealing away sections of her document until we found out that she a cut and pasted the title which was the cause. 😀