mp 4001 white lcd

[LNorris]

customer states that if they reboot the mfp, the please wait log screen comes on. beeps when ready, then white screen. he can touch the screen and it beeps, but cant tell what he is touching. tech support thinks a controller is going out. i was thinking touch screen until he said it comes up normal on boot.

customer is an hour away and billable, doesnt want us to come up there to look at it until we have a 90% solution.

any ideas? i know its hard to t/s long distance, but boss is asking what the problem is....they dont understand that if we dont go, we shooting 100% in the dark.

thanks for any input

[slimslob]

Re: mp 4001 white lcd

To be 90% sure of the solution recommend that they buy a new machine machine.

If it is on a network have them connect with WIM to see if there are any Service Codes. If the customer does not want to pay for a trouble shooting call, then give him an estimate to replace everything that could be the problem and tell him that any part you have to order but don't need you are still going to charge him for it.

[NeoMatrix]

Re: mp 4001 white lcd

Not sure why the LCD or machine would be hanging in the POST(power on self test) state.
HDD error maybe ?

Take a new machine with you, use it for parts, or plug in the new machine so the customer gets use to using it while you fix their old machine.

Might work out cheaper to sell them the new machine if distance is costing them outlay.


--------- update ---------

Have a look at the following thread. It may or may not be relevant.
Just putting it out there...

wwww.copytechnet.com/forums/ricoh-savin-gestetner-lanier/108659-mp-c6502-ops-panel-back-light-troubles.html#post537918

http://www.copytechnet.com/forums/ricoh-savin-gestetner-lanier/108659-mp-c6502-ops-panel-back-light-troubles.html#post537918