Hello, I have a machine that is different than the rest. Normally, when scanning to email, you just select the destination from the address book list and hit start. On this one when you hit start, it says "sender not specified". Then you have to select the sender tab at the bottom of the screen, and a box that says "do not reply" must be selected in order to send. The customer is complaining because they did not used to have to do this extra step. Their IT guys set up scan to email, and they say they don't know anything about it (there's a shock). The "do not reply" is listed on the address book as an email destination. Before you guys peg me as retarded, in my defense I have never set up scan to email for a customer, just scan to folder. Can anyone tell me how to lose that extra step in the scan to email process? Many thanks.
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NEVER ASSUME ANYTHING -
Re: Scan to email on a c300
User Tools
System Settings
File Transfer
Auto Specify Sender - Turn it on.
Make sure an appropriate email address is programmed in the Administrator Email field. -
Re: Scan to email on a c300
Alternative method if the customer wants to have each user be their own sender. Set scanning to require user authentication (User Code). In address book set each user as use as sender. When they enter their user code then that user's email address will be set as the sender.Comment
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Re: Scan to email on a c300
Thanks for the assist. I'll try this stuff in the morning.NEVER ASSUME ANYTHINGComment
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