Mp C4502 address book issue

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  • bsm2
    IT Manager

    25,000+ Posts
    • Feb 2008
    • 30238

    #1

    Mp C4502 address book issue

    Customer uploads address its show's in address book
    But not on the panel???
  • donking289
    Service Manager
    • Mar 2017
    • 28

    #2
    Re: Mp C4502 address book issue

    Does each address have a Title or added to the Frequent tab?

    Comment

    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3981

      #3
      Re: Mp C4502 address book issue

      Originally posted by bsm2
      Customer uploads address its show's in address book
      But not on the panel???
      Where was this address book 'downloaded' from?
      I'm guessing they have only filled in "Name" and not "Key display".
      Maybe the address book was downloaded from an older/ smaller machine that didn't have the key display option like MP201?

      Comment

      • Brianneoe
        Trusted Tech

        250+ Posts
        • May 2015
        • 319

        #4
        Re: Mp C4502 address book issue

        If the address book was created using AD it won't be usable without the target machines settings set to use AD. If this was the case and you don't want to or cant set the the unit to use AD then the other option is to "change" each entry in the address book and adjust your permission settings.

        Comment

        • bsm2
          IT Manager

          25,000+ Posts
          • Feb 2008
          • 30238

          #5
          Re: Mp C4502 address book issue

          Originally posted by Brianneoe
          If the address book was created using AD it won't be usable without the target machines settings set to use AD. If this was the case and you don't want to or cant set the the unit to use AD then the other option is to "change" each entry in the address book and adjust your permission settings.

          Not a new address book just adding one name , shown in web interface but not on machine , have this problem once before an a resale machine had to reformat Harddrive fix the issue

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