MP 3053 can't ping

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  • logrady2331
    Trusted Tech

    250+ Posts
    • Feb 2011
    • 301
    #1

    MP 3053 can't ping

    Hello all, I have an MP3053 that I cannot ping or web into. Checked the web and telnet settings in SP mode. Both are on. I suspect a bad nic but need to be sure as the customer is chargeable. I have never used telnet so not sure what to do. Thanks in advance.
    Tags: advance, bad, ping, telnet, web
    • logrady2331
      Trusted Tech

      250+ Posts
      • Feb 2011
      • 301
      #2
      Re: MP 3053 can't ping

      I can print through USB.

        Comment

        • slimslob
          Retired

          Site Contributor
          25,000+ Posts
          • May 2013
          • 36807
          #3
          Re: MP 3053 can't ping

          Have you tried to unplug the network cable from the 3053 and plugging it into your laptop?

            Comment

            • logrady2331
              Trusted Tech

              250+ Posts
              • Feb 2011
              • 301
              #4
              Re: MP 3053 can't ping

              SLIMSLOB, I brought it into the shop as it was in a small closet in a doctors house. I can't ping it here either. I can print usb though as I just tried it.

                Comment

                • sandmanmac
                  Field Supervisor

                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3964
                  #5
                  Re: MP 3053 can't ping

                  Originally posted by logrady2331
                  SLIMSLOB, I brought it into the shop as it was in a small closet in a doctors house. I can't ping it here either. I can print usb though as I just tried it.
                  Check to see if someone was fooling around with the network settings in User tools, and activated IEEE 802.1x authentication...
                  That will basically make it invisible on any network. It should be inactive

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3945
                      #6
                      Re: MP 3053 can't ping

                      Originally posted by sandmanmac
                      Check to see if someone was fooling around with the network settings in User tools, and activated IEEE 802.1x authentication...
                      That will basically make it invisible on any network. It should be inactive
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

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                        • sandmanmac
                          Field Supervisor

                          Site Contributor
                          2,500+ Posts
                          • Feb 2009
                          • 3964
                          #7
                          Re: MP 3053 can't ping

                          There's a pretty darn good chance that it was a post of yours from some time ago, that I'm reflecting back on.
                          It's come up in my travels a time or 2, and never would have resolved it on my own

                            Comment

                            • CopyBats
                              Trusted Tech

                              100+ Posts
                              • Aug 2011
                              • 133
                              #8
                              Re: MP 3053 can't ping

                              Print a config page from the machine ( under tools, printer features) and see if there is an access range setup for the copier. If you don't see all zeros, or a range of up address within the range of your network, you won't be able to ping. Also try printing from the machine directly as well to a computer of yours and see if you get a response that way as well .
                              If it works, don't touch it.

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                                • slimslob
                                  Retired

                                  Site Contributor
                                  25,000+ Posts
                                  • May 2013
                                  • 36807
                                  #9
                                  Re: MP 3053 can't ping

                                  SP 5985-001. If should be set to 1.

                                    Comment

                                    • logrady2331
                                      Trusted Tech

                                      250+ Posts
                                      • Feb 2011
                                      • 301
                                      #10
                                      Re: MP 3053 can't ping

                                      Thanks a ton for the suggestions. it was the IEE authentication. Set to active. You'd think I would know that as I got schooled about two years ago on a color with the same problem. Man, after thirty three years you think you know it all.....Thanks again!!

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