ricoh mpc3000

[stobby2]

Hi
Customer has moved their Ricoh MPC3000 copier on their own upstairs without getting us to do it. Was working fine before they moved it. Now comes up with SC672 error. According to Customer they took it off the bottom unit moved both items upstairs, lifted copier back onto unit and now get this error. Havn't seen it before. Any ideas would be appreciated

[COPIERMAN]

Re: ricoh mpc3000

No. Type Details (Symptom, Possible Cause, Troubleshooting Procedures)
Controller-to-operation panel communication error at startup
􀂃 After the machine is powered on, the communication between the
controller and the operation panel is not established, or
communication with controller is interrupted after a normal startup.
􀂃 After startup reset of the operation panel, the attention code or the
attention acknowledge code is not sent from the controller within 15
seconds.
􀂃 After the controller issues a command to check the communication
line with the controller at 30-second intervals, the controller fails to
respond twice.
􀂃 Controller stalled
􀂃 Controller board installed incorrectly
􀂃 Controller board defective
􀂃 Operation panel connector loose or defective
􀂃 The controller is not completely shutdown when you turn the main
switch off.
672
CTL
D
1. Check the setting of SP5875-001. If the setting is set to "1 (OFF)",
change it to "0 (OFF)".
2. Check the condition of the controller board.
3. Check the condition of the operation panel

[arahael]

Re: ricoh mpc3000

Reseat controller push it hard ;D

[LNorris]

Re: ricoh mpc3000

ive seen customers do that move before, they didnt power off machine prior to unplugging and then it was plugged back in without turning off.