Hi,
I am the technical lead for a large fleet of Ricoh devices. We have 300+ devices with SOPv2 panels on them and I was wanting to know if there was a remote control function that we could provide the phone support centre with to be able them to assist the users? I'm aware of the functions on the web page of each device but this is time consuming when assisting a user through a problem using the MFD.
Just to make things fun, the network doesn't allow these devices to communicate to the internet at all so at the moment they are managed through DeviceManager NX with a view to change to Streamline NX as part of future improvement works.
If there's something already available then that'll be awesome.
Regards.
LiveItNerd
I am the technical lead for a large fleet of Ricoh devices. We have 300+ devices with SOPv2 panels on them and I was wanting to know if there was a remote control function that we could provide the phone support centre with to be able them to assist the users? I'm aware of the functions on the web page of each device but this is time consuming when assisting a user through a problem using the MFD.
Just to make things fun, the network doesn't allow these devices to communicate to the internet at all so at the moment they are managed through DeviceManager NX with a view to change to Streamline NX as part of future improvement works.
If there's something already available then that'll be awesome.
Regards.
LiveItNerd
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